There are numerous benefits of a marketplace integration, including:

1. Automatic creation of products/listings in Ysell, which eliminates the need to create them manually.
2. With the platform connection configured, FBM orders are imported into Ysell without your involvement.

Speaking of an Amazon integration, there are a few more significant advantages:

1. Sending from the warehouse to Amazon. The integration allows you to create FBA shipments directly in Ysell, and to automatically acquire labels.
2. Automatic transfering of “Removal” shipments for processing Amazon removals.“

You can always find the address of our warehouse on our website at https://fulfillment-box.com/fulfillment-centers/, as well as in the dashboard of your Ysell account (for this, simply hover the cursor over the name of the warehouse you're interested in).

Items intended for shipment to the warehouse must be properly labeled. If they are not, the warehouse will require more time to identify your product, and an additional fee will be added to the processing cost of the item. Learn more about the proper product labeling by following the link: https://wiki.ysell.pro/doku.php?id=en:ot. Additionally, be sure to include the following information in the recipient address on all your boxes: “Fulfillment-box (Your Company Name)“.

Contact person - Fulfillment-box (Your Company Name).

Please review the deposit instructions at: https://wiki.ysell.pro/doku.php?id=en:deposit.

To get more details about all your invoices, access the dashboard of your Ysell account and locate the “Invoices” section. Click on the invoice amount displayed in this section and the entire history of your invoices will appear on your screen.

New listings from Amazon appear in Ysell with a slight delay. If your integration is active, you need to wait for a while, and the listings will be automatically imported to Ysell.

New listings from the Amazon marketplace appear in the Ysell software with a slight delay. With active integration, you need to wait for a bit, and the listings will be automatically pulled into Ysell. Products are assigned to listings in the following night after the integration was activated.

Information about the product's barcode (iUPC/EAN/GTIN) is added to the product either via import of a spreadshit with respective codes to Ysell or manually by entering the code into the “Manufacturer Num” field on the product card. You can find the instructions for adding a product's barcode at https://wiki.ysell.pro/doku.php?id=en:manufacturenr.

There's an option to bulk upload products using a spreadsheet. For this, download the template spreadsheet from Ysell, enter the data into the spreadsheet with corresponding columns (product name, description, price, etc.). Afterwards, use the import feature to upload this spreadsheet into the system and update the product catalog.

Please check the shipment status. If its status is “New,” it means the shipment hasn't been sent to the Prep Center yet, so it won't appear on the warehouse side. Send the shipment to the Prep Center by clicking the “Send to Prep center” button on the corresponding shipment tab.

Please verify if box details are entered in the product card (weight, dimensions, quantity per box). If you can't input the product by boxes that is already in the warehouse, it indicates that your item was entered as units during reception into the system, not as boxes.

It all depends on how you plan to store and send the items. If you choose boxes, upon shipment arrival, the boxes will be counted and stored. If you choose units, during shipment processing, the boxes will be unpacked, and the contents within the boxes will be counted and processed separately.

All the necessary documents should be attached on the created shipment's page under the “Files” section.

You can add products to a shipment by importing a spreadsheet into the system. For this download the spreadsheet template from Ysell. Then, based on the template, prepare a spreadsheet with necessary data, including columns for product identifiers (such as SKU or article numbers) and quantities you want to add to the shipment. When importing, specify the columns in the table that correspond to the fields in the system. For example, match the column with product identifiers to the SKU field in the system. After importing, the system will automatically add the specified products with quantities to the shipment.

Use this guide for resolving polling issues: https://wiki.ysell.pro/doku.php?id=en:polling.

Yes, the attached labels are visible on the warehouse side, but only if the following conditions were met:

1. The label was attached before the order was sent to the Prep Center, before reaching status 5.1.
2. The order was marked as paid and was transferred to the Prep Center.

You can leave notes for the order in the “Send notify” section. Attention: Notes should only be added before the order is transferred to the Prep Center (before reaching status 5.1.).

Please check the following conditions:

1. The product is in stock at this warehouse.
2. The payment date is specified in the order.
3. Order rules are properly configured (details in the guide: https://wiki.ysell.pro/doku.php?id=en:orderhand).
4. Verify the order submission date (“Submit before” field).

The tracking number will be available once the order is shipped, and the order status changes to 7.1. “Shipped”. It will be displayed in the “Label tracking” field.

Most likely, the listing is attached to the wrong product. To transfer the listing to the right product, you can follow the instructions provided in this link http://wiki.ysell.pro/doku.php?id=en:transfer_amazon_listing.

There are several parties responsible for creating an FBA plan on Amazon. Ysell Client - Creating an FBA shipment directly within Ysell. Client direct by Amazon - Creating an FBA shipment on Amazon and attaching the labels to the shipment independently. In your case, you should select “Client direct by Amazon” in the “Who creates FBA plan” field.

If you need to relabel without sending, you should create a shipment with the “Info” type and include a detailed description for warehouse employees about relabeling the specific products.

Maximum shipment sizes for European Amazon:

1. Amazon accepts boxes that do not exceed 63.5*63.5*63.5 cm and 23 kg. When shipping boxes weighing more than 15 kg, it's necessary to attach the 'Heavy Package' sticker. Based on our experience, we recommend using boxes of slightly smaller dimensions as they may deform during transportation (at our warehouse, we use boxes with dimensions of 60*60*60 cm).
2. The pallet size limit is 80*120*180 cm (height 180 cm including pallet) and the maximum weight is 500 kg.

You can always find the working hours of the Prep Center on our website. For this simply select the desired Prep Center by visiting the provided link: https://fulfillment-box.com/fulfillment-centers/.

To request photos/additional information from the warehouse staff, just create a shipment with the “Info” type and clearly outline the task/question for the Prep Center employees in the notes. Detailed instructions can be found at the following link: https://wiki.ysell.pro/doku.php?id=en:shipinfo.

Yes, we can send oversized shipments, but under the condition that you provide the transportation labels for items that exceed the standard dimensions set by carriers (more than 120*60*60 cm, girth over 300cm, weight over 31 kg).

We can hand over your product to the delivery service with which you have a contract. When placing an order, it's essential to choose the “Client's label” option in the “Order settings” section under “Delivery.” This feature allows the system to skip generating its own label and send the order exclusively using the client's label. Don't forget to add the labels to the “Documents” section. Please note: for the procedure of ordering transportation from your carrier, inquire with the customer support of your Prep Center.

The warehouse staff has not yet processed your return. Once they process it, it will appear in the system. Additionally, carriers often set a delivery date in advance, even if the item hasn't arrived at the warehouse yet. Instructions for handling returns: http://wiki.ysell.pro/doku.php?id=en:returns_handling.

Check the integration with Amazon. If the connection is active, there's a possibility that Amazon hasn't yet transferred information about your return to us. Amazon often provides information about Removal orders with a delay. If you urgently need to process a Removal shipment, you can create it manually.

1. Go to the “Prep Client” - “Shipments section”.
2. Create a new shipment by clicking on “Create shipment”. Fill in the information about the shipment to the warehouse (Shipment type - select Removal. Prep-Center - the name of the Prep Center that will handle the return.)
3. Add the product that should come back to the warehouse as a return by clicking on “Product Search”.
4. Select the service for receiving the goods at the warehouse - “FBA Removal processing and storage”.
5. Initiate the shipment by clicking on the “Send to prep” tab.

Make sure that your order/shipment has been transferred to the Prep Center. The Prep Center can see shipments with a status of “Transfer” and orders with a status of 5.1. “Prepared on Prep center”. By checking the status of your shipment/order, you can determine at which processing stage it is (for more details about statuses, refer to https://wiki.ysell.pro/doku.php?id=en:shipmenstat and https://wiki.ysell.pro/doku.php?id=en:orderdescription). Also, please note the following:

1. For incoming packages, carriers often set a delivery date in advance, and your shipment might still be in transit to the warehouse.
2. Orders are processed based on the specified shipping date (“Submit before”) in the order.
3. First, shipments for receiving goods are processed, followed by those for sending, and then info shipments and others in the order.
4. Sending an order/shipment is possible no earlier than 24 hours after the arrival of the goods at the warehouse.

It's possible that the issue is related to a zoomed-in page view. Due to this, certain interface elements, including the right side of the page, may not be fully displayed. It's recommended to reduce the page zoom level.

Shipments for receiving goods need to be created in advance; otherwise, Prep Center staff may have to categorize them as “Penalty” shipments. We kindly ask for your understanding, as clarifying such details can delay the acceptance process for goods throughout the warehouse.