This is an old revision of the document!
What to do if your order is in polling?
General information
Polling is the order status 5.3. (Mark print error). This occurs in case the delivery address in the “Shipping info” section was entered incorrectly. As a result, the prep center fails to generate a shipping label for the carrier.
Information about those orders is available at the Dashboard of the client, in the “Order count by status” section:
!
Besides, with correctly configured notification, you will receive email notifications.
For this, enter your email in the field “Notify e-mail address for order polling” in the section “Address”, in the company settings:
How to correct the details in the order with the polling status
- You can see the info message on the right side of the window, which is indicated the reasons for polling;
- Problem fields, in which incorrect data is indicated, are highlighted below in red. To check and correct data, place the cursor into the highlighted red field and use one of the tools:
Postdirect search - postcode search service by name of the city/street;
Google search - standard Google search service, that shows the correct name of the city/street;
Here search - internal Ysell service, that shows the correct data, according to entered post index.
After the status of Your order has changed to 5.1. (Prepared on prep-center), you need to click on the “Reset in Status 3” button in the “Order contents” field. This is necessary in order for the warehouse to update the data on Your order and to re-print the label for it.
Additional functions
There are additional functions of the “Delivery address” field
- In practice, there are exceptions when the client entered the address correctly, but the carrier's system doesn't recognize them. If you are sure of the correctness of the entered data, then check the box on the “Force print” field to transfer them to the carrier.
!
It's important: Pay attention that this is a paid feature. - The “Send email to client” function provided for sending a letter to the client with a request to provide correct data.