Polling - is the order status 5.3. (Mark print error). It occurs when it was entered incorrect information about the delivery address in the “Shipping info” section placing an order. As a result, the prep-center fails to generate shipping label to the carrier.
Information about all such orders is available at Dashboard of the client, in the “Order count by status” section:

!Besides, with correctly configured notification, You will receive email notifications.
For this specify your email in the “Notify e-mail address for order polling” field in the “Address” section in company settings:

1. To correct orders with the polling choose orders in status 5.3. (Mark print error) on the main page, Dashboard, of Your company in the “Order count by status” section;
   
   
   
2. In the opened window, You can see all the orders with the polling. To edit a specific order, click on the “View” button opposite this order:
   
   
   
3. On the order page in the informational error message click on the “edit shipment address” link:
   
   
   
4. In the opened window, You can see the information and tools to correct data:
   
   
   

• You can see the info message on the right side of the window, which is indicated the reasons for polling;
• Problem fields, in which incorrect data is indicated are highlighted below in red. To check and correct data, place the cursor into the highlighted red field and use one of the tools:
  

Postdirect search - postcode search service by name of the city/street;
Google search - standard Google search service, that shows the correct name of the city/street;
Here search - internal Ysell service, that shows the correct data, according to entered post index.

• After correcting the address click on the “Save” button to save all the changes. If all data are correct, the system will display a message stating that the changes were saved successfully. As a result, the status of Your order will change to 5.1. Prepared on prep-center:
  
  

Рассмотрим дополнительный функции поля “Delivery address”

1. На практике случаются исключения, когда адрес клиентом внесен верно, но система перевозчика их не распознает. Если Вы уверенны в корректности внесенных Вами данных, то для передачи их перевозчику установите галочку в поле “Force print” (принудительная печать).
   !Важно: обратите внимание на то, что данная функция является платной.
2. Функция “Send email to client” предусмотрена для того, чтобы направить информационное письмо на клиента с запросом о предоставлении корректных данных.