Polling ist der Bestellstatus 5.3. (Mark print error). Dieser tritt auf, wenn die Lieferadresse falsch oder unvollständig in die „Shipping info“ eingetragen wurde. Infolgedessen kann das Prep Center kein Versandetikett für den Spediteur erstellen.
Einzelheiten zu diesen Bestellungen sind im Dashboard des Kunden im Abschnitt Order count by status zu finden:

!Außerdem erhalten Sie bei correctly configured notification E-mail-Benachrichtigungen.
Geben Sie ihre E-mail in das Feld „Notify e-mail address for order polling“ im Bereich „Address“ ein, welchen Sie in den Firmeneinstellungen finden:

1. Um diese Bestellungen zu korrigieren, gehen Sie zum Bereich „Order count by status“, welchen Sie auf dem Dashboard ihrer Firma finden. Wählen sie nun Bestellungen mit dem 5.3. (Mark print error) Status, ;
   
   
   
2. Now you're able to see all orders with the polling status. To edit a specific order, click the View button, on the right end:
   
   
   
3. Click on the edit shipment address link, which appears on the error message. :
   
   
   
4. Finally, you see all the wrong or missing details, you need to enter or correct:
   
   
   

• On the right side of the window, you see a red box. This indicates the reasons for polling;
• Problematic fields, in which incorrect data is entered, are highlighted in red. To check and correct data, place the cursor into the highlighted red field and use one of the tools:
  

Postdirect search - postcode search service by name of the city/street;
Google search - standard Google search service, which shows the correct name of the city/street;
Here search - internal Ysell service, which shows the correct data, according to the entered post index.

• After correcting the address, click the „Save“ button, to save all the changes. If everything's correct, the system will display a message, stating the successful saving of the changes. As a result, the status of your order will change to 5.1. Prepared on prep-center:
  
  

After the status of your order has changed to 5.1. (Prepared on prep-center), you need to click the Reset in Status 3 button, which is in the „Order contents“ field. This step is necessary for the warehouse to update the data on your order and to re-print the label.

There are additional functions of the „Delivery address“ field

1. In practice, there are exceptions when the client entered the address correctly but the carrier's system doesn't recognize them. If you are sure of the correctness of the entered address, then check the box on the „Force print“ field, to transfer them to the carrier.
   !Important: Tthis is a paid feature only.
2. The „Send email to client“ function sends a letter to the client, with a request to provide correct data.