Removals & Returns. General customer settings

1.In order to display the agreements with customers regarding their returns, the general settings include fields Notes Return and Notes Removal. You can find the notes in the tab Returns in the menu Settings - Companies:

2. The information on returns indicated in the general settings will be displayed when they are processed by the Prep Center, depending on the return type.
Notes Removal are displayed when processing FBA removals:

3. Notes Return are displayed when processing FBM returns:

4. Additionally, the customer can leave instructions in the product card about what needs to be done with a particular product. Therefore, in the tab Content there is a field Guidance for returns:

5. The process instructions are also indicated in the removal-shipment in the field FNSKU (marked in the red box).