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en:ordershipeed [2021/12/08 15:06] 195.189.234.36 |
en:ordershipeed [2022/04/10 10:49] (current) simon |
====== What to do if the client does not need to send the order? ====== | ====== What to do if the client wants to cancel an order? ====== |
>**1.** It's possible to cancel the shipment of the order after the Prep Center started processing it, till it has the **7.1.Order Shipped** [[https://wiki.ysell.pro/doku.php?id=en:orderdescription|status]]. Open the order and click on the "Order Status" button: | >**1.** It's possible to cancel the shipment of the order after the Prep Center started processing it but only before it has the **7.1.Order Shipped** [[https://wiki.ysell.pro/doku.php?id=en:orderdescription|status]]. Open the order and click the **Order Status** button: |
>> {{:ru:ordcancel1.png?direct&600|}} | >> {{:ru:ordcancel1.png?direct&600|}} |
>**2.** Click on the "Set order shipped" button on the opened window: | >**2.** Now, click on **Set order shipped**: |
>> {{:ru:ordcancel2.png?direct&600|}} | >> {{:ru:ordcancel2.png?direct&600|}} |
>**3.** It is imperative to leave a note with the reason for the cancellation (for example, "no need to send") on the "Add memo" field at the bottom part of the page: | >**3.** It's very important to leave a note explaining the reason for the cancellation ("no longer required to send" or "Amazon FBA storage full") in the "Add memo" field, at the bottom part of the page: |
>> {{:ru:ordcancel3.png?direct&600|}} | >> {{:ru:ordcancel3.png?direct&600|}} |