Differences

This shows you the differences between two versions of the page.

--- en:ordershipeed [2021/12/08 15:05]
195.189.234.36 created
+++ en:ordershipeed [2022/04/10 10:49] (current)
simon
@@ Line 1: / Line 1: @@
-FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)//
+====== What to do if the client wants to cancel an order? ======
+>**1.** It's possible to cancel the shipment of the order after the Prep Center started processing it but only before it has the **7.1.Order Shipped** [[https://wiki.ysell.pro/doku.php?id=en:orderdescription|status]]. Open the order and click the **Order Status** button:
-====== What to do if the client does not need to send the order? ======
->**1.** It's possible to cancel the shipment of the order after the Prep Center started processing it, till it has the **7.1.Order Shipped** [[https://wiki.ysell.pro/doku.php?id=en:orderdescription|status]]. Open the order and click on the "Order Status" button:
 >> {{:ru:ordcancel1.png?direct&600|}}
->**2.** Click on the "Set order shipped" button on the opened window:
+>**2.** Now, click on **Set order shipped**:
 >> {{:ru:ordcancel2.png?direct&600|}}
->**3.** It is imperative to leave a note with the reason for the cancellation (for example, "no need to send") on the "Add memo" field at the bottom part of the page:
+>**3.** It's very important to leave a note explaining the reason for the cancellation ("no longer required to send" or "Amazon FBA storage full") in the "Add memo" field, at the bottom part of the page:
 >> {{:ru:ordcancel3.png?direct&600|}}