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en:orderretunprep [2022/07/13 16:53]
artem created |
en:orderretunprep [2022/07/24 16:25] (current)
simon |
| ====== Return processing ====== | ====== Return processing ====== |
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| >Processing of client returns is only available in case if the product is in the Prep Center database. | >Processing of customer returns is only possible if the product is included in the Prep Center database. |
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| ---- | ---- |
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| >Go to menu - **Orders**. Select **Orders Return** menu item | >Go to **Orders** in the menu and select **Orders Return**. |
| >>{{:ru:preporderreturn_1.png?direct&800|}} | >>{{:ru:preporderreturn_1.png?direct&800|}} |
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| <WRAP group> | <WRAP group> |
| <WRAP half column left> | <WRAP half column left> |
| >There is a filter for searching an order via general database on the page. | >On the page there is a filter for searching for an order through the general database. |
| >{{:ru:preporderreturn1_2.png?direct&600|}} | >{{:ru:preporderreturn1_2.png?direct&600|}} |
| >Initiate searching by indicated parameters by clicking **Search**. You will find information on filtered orders on the **Orders** section. Clicking **View** go to an order. | >Start the search for the specified parameters by clicking **Search**. For information on filtered orders, see the **Orders** section. Click **View** to go to an order. |
| </WRAP> | </WRAP> |
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| >**Order number** - used for searching an order by its ID | >**Order number** - used for searching an order by its ID |
| >**Platform order id** - used for searching an order by its Amazon ID | >**Platform order id** - used for searching an order by its Amazon ID |
| >**Client** - used for searching an order by Clients name | >**Client** - used for searching an order by the clients name |
| >**Tracking number** - used for searching an order by tracking number | >**Tracking number** - used for searching an order by the tracking number |
| >**Paypal** - | >**Paypal** - used for searching and order by its Paypal transaction number |
| >**Buyer e - mail address** - used for searching an order by email | >**Buyer e - mail address** - used for searching an order by the email address |
| >**Buyer username on platform** - used for searching an order by customers username on the platform | >**Buyer username on platform** - used for searching an order by the customers username on the platform |
| >**Shipping address city** - used for searching an order by shipping city | >**Shipping address city** - used for searching an order by the shipping city |
| >**Shipping address postal code** - used for searching an order by shipping postal code | >**Shipping address postal code** - used for searching an order by the postal code |
| >**Status** - used for searching an order by its status | >**Status** - used for searching an order by its status |
| >**Product ID** - used for searching an order by Ysell product ID | >**Product ID** - used for searching an order by Ysell product ID |
| >**Product Qty** - used for searching an order by product quantity on the order | >**Product Qty** - used for searching an order by the product quantity on the order |
| </WRAP> | </WRAP> |
| </WRAP> | </WRAP> |
| ---- | ---- |
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| >To transfer to a client information on the return click **Returns**. Specify condition and quantity of products to disposal. | >To transfer information about the return to a customer, click **Returns**. Specify the condition and quantity of products to be disposed of. |
| >>{{:ru:prepreturn_3.png?direct&600|}} {{:ru:returnprep_4.png?direct&600|}} | >>{{:ru:prepreturn_3.png?direct&600|}} {{:ru:returnprep_4.png?direct&600|}} |