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en:faq1 [2023/09/06 18:28] alekseyusik |
en:faq1 [2023/09/20 22:03] (current) admin_5 |
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| ==== 4.4. Why wasn't my order shipped? ==== | ==== 4.4. Why wasn't my order shipped? ==== | ||
| Please check the following conditions: | Please check the following conditions: | ||
| - | 1) The product is in stock at this warehouse. | + | - The product is in stock at this warehouse. |
| - | 2) The payment date is specified in the order. | + | |
| - | 3) Order rules are properly configured (details in the guide: https:// | + | |
| - | 4) Verify the order submission date (**" | + | |
| ==== 4.5. Where can I find the tracking number for my order? ==== | ==== 4.5. Where can I find the tracking number for my order? ==== | ||
| The tracking number will be available once the order is shipped, and the order status changes to 7.1. **" | The tracking number will be available once the order is shipped, and the order status changes to 7.1. **" | ||
| Line 73: | Line 73: | ||
| ==== 5.2. How do I instruct the warehouse to relabel FNSKU? ==== | ==== 5.2. How do I instruct the warehouse to relabel FNSKU? ==== | ||
| If you need to relabel without sending, you should create a shipment with the **" | If you need to relabel without sending, you should create a shipment with the **" | ||
| + | ==== 5.3. What are the weight and size restrictions for boxes/ | ||
| + | Maximum shipment sizes for European Amazon: | ||
| + | - Amazon accepts boxes that do not exceed 63.5*63.5*63.5 cm and 23 kg. When shipping boxes weighing more than 15 kg, it's necessary to attach the 'Heavy Package' | ||
| + | - The pallet size limit is 80*120*180 cm (height 180 cm including pallet) and the maximum weight is 500 kg. | ||
| ===== 6. Interacting with the warehouse ===== | ===== 6. Interacting with the warehouse ===== | ||