en:faq1

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en:faq1 [2023/09/06 18:00]
alekseyusik 		en:faq1 [2023/09/20 22:03] (current)
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 ==== 4.2. I attached shipping labels to the order; can the Prep Center see them? ==== ==== 4.2. I attached shipping labels to the order; can the Prep Center see them? ====
 Yes, the attached labels are visible on the warehouse side, but only if the following conditions were met: Yes, the attached labels are visible on the warehouse side, but only if the following conditions were met:
-1) The label was attached before the order was sent to the Prep Center, before reaching **status 5.1**. +  - The label was attached before the order was sent to the Prep Center, before reaching **status 5.1**. 
-2) The order was marked as paid and was transferred to the Prep Center.+  - The order was marked as paid and was transferred to the Prep Center.
 ==== 4.3. How can I leave a note for the Prep Center in the order? ==== ==== 4.3. How can I leave a note for the Prep Center in the order? ====
 You can leave notes for the order in the "Send notify" section. **Attention:** Notes should only be added before the order is transferred to the Prep Center (**before reaching status 5.1.**). You can leave notes for the order in the "Send notify" section. **Attention:** Notes should only be added before the order is transferred to the Prep Center (**before reaching status 5.1.**).
 ==== 4.4. Why wasn't my order shipped? ==== ==== 4.4. Why wasn't my order shipped? ====
 Please check the following conditions: Please check the following conditions:
-1) The product is in stock at this warehouse. +  - The product is in stock at this warehouse. 
-2) The payment date is specified in the order. +  - The payment date is specified in the order. 
-3) Order rules are properly configured (details in the guide: https://wiki.ysell.pro/doku.php?id=en:orderhand). +  - Order rules are properly configured (details in the guide: https://wiki.ysell.pro/doku.php?id=en:orderhand). 
-4) Verify the order submission date (**"Submit before" field**).+  - Verify the order submission date (**"Submit before" field**).
 ==== 4.5. Where can I find the tracking number for my order? ==== ==== 4.5. Where can I find the tracking number for my order? ====
 The tracking number will be available once the order is shipped, and the order status changes to 7.1. **"Shipped"**. It will be displayed in the **"Label tracking"** field. The tracking number will be available once the order is shipped, and the order status changes to 7.1. **"Shipped"**. It will be displayed in the **"Label tracking"** field.
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 ==== 5.2. How do I instruct the warehouse to relabel FNSKU? ==== ==== 5.2. How do I instruct the warehouse to relabel FNSKU? ====
 If you need to relabel without sending, you should create a shipment with the **"Info"** type and include a detailed description for warehouse employees about relabeling the specific products. If you need to relabel without sending, you should create a shipment with the **"Info"** type and include a detailed description for warehouse employees about relabeling the specific products.
 +==== 5.3. What are the weight and size restrictions for boxes/pallets at Amazon? ====
 +Maximum shipment sizes for European Amazon:
 +  - Amazon accepts boxes that do not exceed 63.5*63.5*63.5 cm and 23 kg. When shipping boxes weighing more than 15 kg, it's necessary to attach the 'Heavy Package' sticker. Based on our experience, we recommend using boxes of slightly smaller dimensions as they may deform during transportation (at our warehouse, we use boxes with dimensions of 60*60*60 cm).
 +  - The pallet size limit is 80*120*180 cm (height 180 cm including pallet) and the maximum weight is 500 kg.
  
 ===== 6. Interacting with the warehouse ===== ===== 6. Interacting with the warehouse =====
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 ==== 8.2. Why isn't the removal shipment I created on Amazon showing in the system?  ==== ==== 8.2. Why isn't the removal shipment I created on Amazon showing in the system?  ====
 Check the integration with Amazon. If the connection is active, there's a possibility that Amazon hasn't yet transferred information about your return to us. Amazon often provides information about Removal orders with a delay. If you urgently need to process a Removal shipment, you can create it manually. Check the integration with Amazon. If the connection is active, there's a possibility that Amazon hasn't yet transferred information about your return to us. Amazon often provides information about Removal orders with a delay. If you urgently need to process a Removal shipment, you can create it manually.
-1. Go to the "Prep Client" - "Shipments section". +  - Go to the "Prep Client" - "Shipments section". 
-2. Create a new shipment by clicking on **"Create shipment"**. Fill in the information about the shipment to the warehouse (Shipment type - select Removal. Prep-Center - the name of the Prep Center that will handle the return.) +  - Create a new shipment by clicking on **"Create shipment"**. Fill in the information about the shipment to the warehouse (Shipment type - select Removal. Prep-Center - the name of the Prep Center that will handle the return.) 
-3. Add the product that should come back to the warehouse as a return by clicking on **"Product Search"**. +  - Add the product that should come back to the warehouse as a return by clicking on **"Product Search"**. 
-4. Select the service for receiving the goods at the warehouse - **"FBA Removal processing and storage"**. +  - Select the service for receiving the goods at the warehouse - **"FBA Removal processing and storage"**. 
-5. Initiate the shipment by clicking on the **"Send to prep"** tab.+  - Initiate the shipment by clicking on the **"Send to prep"** tab.
 ==== 8.3. When will my shipment/order be processed/shipped? ==== ==== 8.3. When will my shipment/order be processed/shipped? ====
 Make sure that your order/shipment has been transferred to the Prep Center. The Prep Center can see shipments with a status of **"Transfer"** and orders with a status of **5.1. "Prepared on Prep center"**. By checking the status of your shipment/order, you can determine at which processing stage it is (for more details about statuses, refer to https://wiki.ysell.pro/doku.php?id=en:shipmenstat and https://wiki.ysell.pro/doku.php?id=en:orderdescription). Make sure that your order/shipment has been transferred to the Prep Center. The Prep Center can see shipments with a status of **"Transfer"** and orders with a status of **5.1. "Prepared on Prep center"**. By checking the status of your shipment/order, you can determine at which processing stage it is (for more details about statuses, refer to https://wiki.ysell.pro/doku.php?id=en:shipmenstat and https://wiki.ysell.pro/doku.php?id=en:orderdescription).
 Also, please note the following: Also, please note the following:
-1) For incoming packages, carriers often set a delivery date in advance, and your shipment might still be in transit to the warehouse. +  - For incoming packages, carriers often set a delivery date in advance, and your shipment might still be in transit to the warehouse. 
-2) Orders are processed based on the specified shipping date (**"Submit before"**) in the order. +  - Orders are processed based on the specified shipping date (**"Submit before"**) in the order. 
-3) First, shipments for receiving goods are processed, followed by those for sending, and then info shipments and others in the order. +  - First, shipments for receiving goods are processed, followed by those for sending, and then info shipments and others in the order. 
-4) Sending an order/shipment is possible no earlier than 24 hours after the arrival of the goods at the warehouse.+  - Sending an order/shipment is possible no earlier than 24 hours after the arrival of the goods at the warehouse.
  
  
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  • Last modified: 2023/09/06 18:00
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