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en:returns_handling [2022/09/21 09:01]
vasily |
en:returns_handling [2022/09/21 17:36] (current)
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| ====== Returns processing ====== | ====== Returns processing ====== |
| >According to Amazon's return policy, sellers who fulfill their own orders are required to accept and process their own returns. With Ysell, you can instruct the prep center to process the items sent by the customer back to the warehouse. **IMPORTANT**: On the return label, the recipient must be indicated as follows: **Fulfillment-BOX (Company name)**. | |
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| >>1. Go to the main page of your Ysell account. Returns received by the Prep center are displayed in the "Order count by status" section. Returns received by the Prep center are displayed in statuses Order returned to prep (Sellable) and Order returned to prep (Unsellable). You can also access the returns received by the Prep center by filtering orders by status in the Orders menu. | >>1. Go to the main page of your Ysell account. Returns received by the Prep center are displayed in the "Order count by status" section. Returns received by the Prep center are displayed in statuses Order returned to prep (Sellable) and Order returned to prep (Unsellable). You can also access the returns received by the Prep center by filtering orders by status in the Orders menu. |
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| >>5. Provide the Prep center with additional information on processing the return by filling in the [[ru:guidance_for_returns|guidance for returns]] field on a product card. | >>5. Provide the Prep center with additional information on returns processing by filling in the [[ru:guidance_for_returns|guidance for returns]] field on a product card. |
| >{{:ru:vozvvvt_5.png?direct&600|}} | >{{:ru:vozvvvt_5.png?direct&600|}} |