Differences

This shows you the differences between two versions of the page.

--- en:returns_handling [2022/01/26 18:33]
admin_5
+++ en:returns_handling [2022/09/21 17:36] (current)
vasily
@@ Line 1: / Line 1: @@
 ====== Returns processing ======
->According to Amazon's return policy, merchants who fulfill their own orders are required to accept and process their own returns. With Ysell, you can instruct the prep center to process the items sent by the customer back to the warehouse. **IMPORTANT**: On the return label, the recipient must be indicated in the next format - **Fulfillment-BOX (Company name)**.
-----
+>>1. Go to the main page of your Ysell account. Returns received by the Prep center are displayed in the "Order count by status" section. Returns received by the Prep center are displayed in statuses Order returned to prep (Sellable) and Order returned to prep (Unsellable). You can also access the returns received by the Prep center by filtering orders by status in the Orders menu.
->>1. Go to the main page of the system. Returns received by the prep center are displayed in the "Order by status" field. Refunds received by the prep center are displayed in statuses 10.1, 10.2 and 10.3. You can also access the returns received by the prep center by sorting orders by status in the Orders menu.
 >{{:ru:vozzvv_2.png?direct&900|}} {{:ru:vvozz_1.png?direct&600|}}
@@ Line 14: / Line 11: @@
 ----
->>3. Prep center specifies the [[ru:relrem|condition]] of the arrived goods. If the product arrives in a used condition, a copy associated with the main product is created, indicating the condition of the product.
+>>3. Prep center specifies the [[ru:relrem|condition]] of the arrived goods. If the product arrives in a used condition, a copy related to the main product is created, indicating the condition of the product.
 >{{:ru:vozzvva_3.png?direct&600|}} {{:ru:vozzvra_4.png?direct&600|}}
@@ Line 24: / Line 21: @@
 ----
->>5. Provide the prep center with additional information on processing the return by filling in the [[ru:guidance_for_returns|guidance for returns]] field on a product card.
+>>5. Provide the Prep center with additional information on returns processing by filling in the [[ru:guidance_for_returns|guidance for returns]] field on a product card.
 >{{:ru:vozvvvt_5.png?direct&600|}}