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--- en:return_remov [2022/03/28 16:35]
ivan
+++ en:return_remov [2023/01/13 12:08] (current)
support
@@ Line 1: / Line 1: @@
 ====== Removals & Returns. General customer settings ======
->1.In order to display the agreements with customers regarding their returns, the general settings include fields **Notes Return** and **Notes Removal**. You can find the notes in the tab **Returns** in the menu **Settings** - **Companies**:
+>{{youtube>sk-WA4B_Chk?large}}
+----
+>1.In order to display the agreements with customers regarding their returns, the general settings include fields **Return notes** and **Removal notes**. You can find the notes in the tab **Returns** in the menu **Settings** - **Companies**:
 >>{{:ru:notes.png?direct&600|}}
 >2. The information on returns indicated in the general settings will be displayed when they are processed by the Prep Center, depending on the return type.
->**Notes Removal** are displayed when processing FBA removals:
+>**Removal notes** are displayed when processing FBA removals:
 >>{{:ru:notes2.png?direct&600|}}
->3. **Notes Return** are displayed when processing FBM returns:
+>3. **Return notes** are displayed when processing FBM returns:
 >>{{:ru:return_notes.png?direct&600|}}
 >4. Additionally, the customer can leave instructions in the product card about what needs to be done with a particular product. Therefore, in the tab **Content** there is a field **[[https://wiki.ysell.pro/doku.php?id=en:guidance_for_returns|Guidance for returns]]**:
 >>{{:ru:guidancecl.png?direct&600|}}
->5. The process instructions are also indicated in the removal-shipment in the field FNSKU (marked in the red box).
+>5. The process instructions are also indicated in the removal-shipment in the field **FNSKU** (marked in the red box).
 >>{{:ru:4211515.png?600|}}