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en:return_remov [2022/01/22 10:12] admin_4 created |
en:return_remov [2023/01/13 12:08] (current) support |
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====== Removals & Returns general customer settings ====== | ====== Removals & Returns. General customer settings ====== |
>1.To display agreements with customers regarding their returns, the general settings provide fields Notes Return и Notes Removal. Notes are in the **Returns** tab and then in the menu **Settings** - **Companies**: | |
| >{{youtube>sk-WA4B_Chk?large}} |
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| >1.In order to display the agreements with customers regarding their returns, the general settings include fields **Return notes** and **Removal notes**. You can find the notes in the tab **Returns** in the menu **Settings** - **Companies**: |
>>{{:ru:notes.png?direct&600|}} | >>{{:ru:notes.png?direct&600|}} |
>2. The information on returns indicated in the general settings will be displayed when they are processed by the Prep Center, depending on the return type. | >2. The information on returns indicated in the general settings will be displayed when they are processed by the Prep Center, depending on the return type. |
>**Notes Removal** displayed when processing FBA removals: | >**Removal notes** are displayed when processing FBA removals: |
>>{{:ru:notes2.png?direct&600|}} | >>{{:ru:notes2.png?direct&600|}} |
>3. **Notes Return** displayed when processing FBM returns: | >3. **Return notes** are displayed when processing FBM returns: |
>>{{:ru:return_notes.png?direct&600|}} | >>{{:ru:return_notes.png?direct&600|}} |
>4. Additionally, the customer can leave instructions on the product card, what needs to be done with a particular product. Therefore, the "Content" tab provides a field **[[https://wiki.ysell.pro/doku.php?id=en:guidance_for_returns]]**: | >4. Additionally, the customer can leave instructions in the product card about what needs to be done with a particular product. Therefore, in the tab **Content** there is a field **[[https://wiki.ysell.pro/doku.php?id=en:guidance_for_returns|Guidance for returns]]**: |
>>{{:ru:guidancecl.png?direct&600|}} | >>{{:ru:guidancecl.png?direct&600|}} |
>5. Processing instructions are also indicated in the removal-shipment in the field FNSKU, marked in red box. | >5. The process instructions are also indicated in the removal-shipment in the field **FNSKU** (marked in the red box). |
>>{{:ru:4211515.png?600|}} | >>{{:ru:4211515.png?600|}} |