Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. ====== What to do if the client wants to cancel an order? ====== >**1.** It's possible to cancel the shipment of the order after the Prep Center started processing it but only before it has the **7.1.Order Shipped** [[https://wiki.ysell.pro/doku.php?id=en:orderdescription|status]]. Open the order and click the **Order Status** button: >> {{:ru:ordcancel1.png?direct&600|}} >**2.** Now, click on **Set order shipped**: >> {{:ru:ordcancel2.png?direct&600|}} >**3.** It's very important to leave a note explaining the reason for the cancellation ("no longer required to send" or "Amazon FBA storage full") in the "Add memo" field, at the bottom part of the page: >> {{:ru:ordcancel3.png?direct&600|}} en/ordershipeed.txt Last modified: 2022/04/10 10:49by simon