en:ordership

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General information

Orders are automatically transferred from Amazon or another platform to Ysell. It is also possible to manually create orders. An overview of orders by status is available on the dashboard of your company (each line opens a list of orders when pressed):
Orders with statuses from 1 to 3 are visible to the client, but not visible in the prep center. Thus, unpaid orders cannot be shipped to the customer.

Ysell checks the availability of the product at the prep center, reserves this product, also checks the order for other errors. If there are errors in the order, the system assigns it a special status. You can see it in the order, as well as on the dashboard. The most common mistakes are associated with incorrect data in the address - in this case, there is the manual to work with orders in the 5.3. (Mark print error) status.

If there are no errors (or they have been fixed), Ysell changes the order status to 5.1. (Order ready for printing on prep) - the order is ready for processing by the Prep Center.

Shipping an order

1. If the goods from the order are in sufficient quantity in the stock, and the system assigned to the order the 5.1 status, then the order is transferred to that Prep center, which was indicated in Order handler.
2. After that, the prep center prints the shipping labels (status changes to 6. Mark printed) and starts collecting goods for an order. When the order is collected, the order is assigned the 6.4. (Collecting in a warehouse) status.
3. After the prep center has sent the order, it marks it as shipped (the 7.1. Order shipped status) and the tracking number of the order becomes available to the client in the “Tracking” field. Tracking numbers are automatically transferred to the marketplaces, шf there is integration with them. Click on the track number to go to the carrier's website and track the order.
4. Помимо этого, трек-номера доступны по кнопке “Shipments” (в случае, когда в заказе несколько трек-номеров, здесь отображается их перечень):
5. Нажмите на кнопку “Request from prep-center” в поле “Order services”, чтобы просмотреть стоимость услуг, предоставленных Преп центром:
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  • Last modified: 2021/12/23 14:55
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