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--- en:guidance_for_returns [2022/03/07 10:53]
simon
+++ en:guidance_for_returns [2024/03/14 18:02]
daniil_support
@@ Line 1: / Line 1: @@
 ====== Instructions for working with returns ======
-<WRAP center round tip 60%>
+>With the functionality of Ysell.pro, you can specify return processing instructions for both specific items and all items in the warehouse.
-The purpose of this article is to inform the client on how to enter a return into the system.
-</WRAP>
+===== How to add return acceptance instructions for all products =====
+>1. Open the **Settings** section in the menu.
+>>{{:ru:returns_0.jpg?direct&1200|}}
+----
+>2. In the appearing list, click on the  **Companies** row and select the company for which you would like to set return processing instructions at the Prep centers.
+>>{{:ru:returns_1.jpg?direct&1200|}}
+----
+>3. Click on the **Returns** tab in the company settings and enter the necessary instructions for processing your returns in the **Return notes** and **Removal notes** blocks.
+>**Return notes** - instructions for processing returns from orders.
+>**Removal notes** - instructions for processing returns from Amazon (Removal shipment).
+>>{{:ru:returns_2.jpg?direct&1200|}}
+----
+>4. Save the changes by clicking on the **Save** button.
+>>{{:ru:returns_3.jpg?direct&1200|}}
+===== How to add return acceptance instructions for a specific product =====
 >1.	Go to your profile in YSell Pro and select the **Products** tab.
-{{:ru:1_guidance.jpg?direct&600|}}
+>>{{:ru:1_guidance.jpg?direct&600|}}
+----
 >2.	Enter the concerned product in the search box and click on it.
-{{:ru:2_guidance.jpg?direct&600|}}
+>>{{:ru:2_guidance.jpg?direct&600|}}
+----
 >3.	Select the **Content** tab in the product card.
-{{:ru:3_guidance.jpg?direct&600|}}
+>>{{:ru:3_guidance.jpg?direct&600|}}
+----
 >4.	Enter your demands and return instructions in the **Guidance for returns** column, if there are any specifications for this process. Click **save**.
-{{:ru:4_guidance.jpg?direct&600|}}
+>>{{:ru:4_guidance.jpg?direct&600|}}
+----
 >5.	The processing instructions are visible below the product, marked in the red box.
-{{:ru:4211515.png?600|}}
+>>{{:ru:4211515.png?600|}}