en:faq

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en:faq [2022/05/13 19:18]
simon 		en:faq [2022/06/27 20:10]
simon
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 ======  Frequently Asked Questions ====== ======  Frequently Asked Questions ======
  
-This section contains the most frequently asked questions. The suggested answers might help you to efficiently solve your problems.+This section contains the most frequently asked questions. The suggested answers might help you solve your problems efficiently.
  
 ===== Start working with Prep Center ===== ===== Start working with Prep Center =====
 ==== What are the benefits of outsourcing? ==== ==== What are the benefits of outsourcing? ====
-If you decide on outsourcing your logistics, you'll save the warehouse maintenance costs, rental costs as well as material and staff training costs. The fulfilment company offers a complete solution for every aspect of order processing. Furthermore, you will save time and can commit yourself to the development of your company or brand.+Choosing to outsource your logistics, you save on the cost of maintaining the warehouse, rental costs, and the cost of materials and staff training. The fulfillment company offers a one-stop solution for every aspect of order fulfillment. You also save time and can focus on developing your business or brand.
 ==== What are the obligations of the client and the prep center for the receipt / shipment of goods? ==== ==== What are the obligations of the client and the prep center for the receipt / shipment of goods? ====
-I The client instructs and the prep center undertakes to carry out the following operations with the client's goods in the warehouse of the prep center:+I The customer orders and the Prep Center undertakes to perform the following operations with the customer's goods in the Crep Center's warehouse:
  
-1. Acceptance of the client's goods in the warehouse of the Prep Center;+1. Receipt of the customer's goods in the Prep Center warehouse;
  
-2. Shipping the client's goods from the Prep Center warehouse;+2. Shipment of the customer's goods from the Prep Center warehouse;
  
-3. Unloading and loading processes, issue, storage and accounting of the client's goods in units in which the goods were handed over for storage (pallets / boxes) by taking into account the correctness of labeling of the goods made by the client;+3. Unloading and loading operations, issue, storage and settlement of the customer's goods in units in which the goods were handed over for storage (pallets / boxes), taking into account the correctness of the marking of the goods made by the customer;
  
-4. After client's consent, to carry out a different labeling of the client's goods, which is necessary for the further dispatch of client's goods.+4. Upon the customer's consent, to apply a different label to the Customer's goods, which is necessary for the further shipment of the customer's goods.
  
-5. If necessary, to create and implement an inventory of the client's goods on client's request and in accordance with the previously agreed costs of the service.+5. If necessary, preparing and carrying out an inventory of the customer's goods at the customer's request and in accordance with the previously agreed cost of the service.
  
-II The Prep Center provides the above-mentioned services at the written request of the client and at the terms and the rates agreed in writing.+II The Prep Center provides the above services upon written request of the customer and under the terms and rates agreed upon in writing.
  
-III Tariffs for the services of the Prep Center are agreed in writing after the receipt of the customer's application for a service.+III The rates for the Prep Center services are agreed upon in writing upon receipt of the customer's request for a service.
 ==== What do you need to get started? ==== ==== What do you need to get started? ====
-You need to provide your email address to which we will send an email with access to your personal account. Next you connect your marketplaces to your personal account, then import products and orders. However, this connection is not binding for the start of work. However, this connection is not binding for the start of work. Further information about the work start you can find here: https://fulfillment-box.com/prep-center-start/+You will need to provide your email address to which we will send an email with access to your personal account. Then you connect your marketplaces to your personal account. However, this connection is not binding to start working. After that you can import products and orders. https://fulfillment-box.com/prep-center-start/
 ==== Is there a subscription fee? ==== ==== Is there a subscription fee? ====
-No, you pay only for the services carried out. The subscription fee depends on the plan you have selected. Only the Basic plan is free of charge. This plan provides the basic functions that are necessary to work with the Prep Center.+No, you only pay for the services carried out. The subscription fee depends on the plan you have selected. Only the Basic plan is free of charge. This plan provides the basic functions that are necessary to work with the Prep Center.
 ==== If we want to connect our online shop via Wix, do you offer that? ==== ==== If we want to connect our online shop via Wix, do you offer that? ====
 Yes, this is also possible as a service included in the YSell API tarif. It is desirable that you have a programmer on your end who can accompany the connection process. Yes, this is also possible as a service included in the YSell API tarif. It is desirable that you have a programmer on your end who can accompany the connection process.
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 We accept your goods on the day of their arrival. Please take into account that delivered goods must be labeled correctly. We accept your goods on the day of their arrival. Please take into account that delivered goods must be labeled correctly.
 ==== Do I have to notify the warehouse in writing of the delivered goods? ==== ==== Do I have to notify the warehouse in writing of the delivered goods? ====
-No, you do not need to notify us of the incoming goods. No, you do not need to notify us of the incoming goods. If your goods arrive as transit cargo, let the warehouse know in advance. An exception is when your goods arrive on pallets, as the pallet warehouse has a different address.+No, you do not need to notify us of the incoming goods. If your goods arrive as transit cargo, let the warehouse know in advance. An exception is when your goods arrive on pallets, as the pallet warehouse has a different address.
 ==== Can you arrange deliveries within the EU and Switzerland? ==== ==== Can you arrange deliveries within the EU and Switzerland? ====
 Yes, we ship throughout Europe including Switzerland. Yes, we ship throughout Europe including Switzerland.
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 The warehouse is insured and theft-proof: it has steel doors, an alarm system and video surveillance cameras. All cases where a damage of goods is caused due to the fault of our company will be discussed individually. The goods cannot be lost due to the fault of our company, because we do not work with the transportation of goods. The warehouse is insured and theft-proof: it has steel doors, an alarm system and video surveillance cameras. All cases where a damage of goods is caused due to the fault of our company will be discussed individually. The goods cannot be lost due to the fault of our company, because we do not work with the transportation of goods.
 ==== Is it necessary to use barcodes on my items? ==== ==== Is it necessary to use barcodes on my items? ====
-Yes, barcodes are urgently required. We use these codes during the shipping process to avoid mistakes. If you do not have the possibility to supply your goods with barcodes, we can take care of it for additional costs. All goods we accept from you must be clearly identified, that means the labeling of the goods must meet our requirements.+Yes, barcodes are urgently required. We use these codes during the shipping process to avoid mistakes. If you do not have the possibility to supply your goods with barcodes, we can take care of it for additional costs. All goods that we accept from you must be clearly marked, i.e. the labeling of the goods must comply with our requirements.
 ===== Orders ===== ===== Orders =====
-==== Is there any chance to send orders in the same day they're created? ==== +==== Is there any chance to send orders on the same day they're created? ==== 
-Yes, this is possible if you will create an order for them to be shipped by 14:00 and coordinate it with the Prep Center. Then your goods will be shipped on the same day. The price for this service is EUR 0.50 per item added to the prices of standart services. For more infos on this service please see  [[en:shipdateoneday|here]].+Yes, this is possible if you will create an order for them to be shipped by 14:00 and coordinate it with the Prep Center. Then your goods will be shipped on the same day. The price for this service is EUR 0.50 per item added to the prices of standart services. For more infos on this service please see [[en:shipdateoneday|here]].
 ==== Сan I provide you with my packaging for orders? ==== ==== Сan I provide you with my packaging for orders? ====
 Yes, we are happy to use your packaging. Yes, we are happy to use your packaging.
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 ● Manual import ● Manual import
-==== Why the Prep Center does not see my orders? ==== +==== Why does the Prep Center not see my orders? ==== 
-Orders in status 1-3 are not visible to the Prep Center. Only after the order changes to status 3 - paid, Ysell will send the order to the Prep Center. At the Prep Center, the program checks the availability of goods, reserves them, and the order automatically becomes  status 5.1. Orders in this status are visible to the Prep Center. Learn more about order status [[en:orderdescription|here]].+Orders in status 1-3 are not visible to the Prep Center. Only after the order changes to status 3 - paid, Ysell will send the order to the Prep Center. At the Prep Center, the program checks the availability of goods, reserves them, and the order automatically becomes status 5.1. Orders in this status are visible to the Prep Center. Learn more about order status [[en:orderdescription|here]].
 ===== Sending & Delivery ===== ===== Sending & Delivery =====
 ==== Can you arrange a delivery abroad? ==== ==== Can you arrange a delivery abroad? ====
-Yes, we make deliveries worldwide.+Yes, we arrange deliveries worldwide.
 ==== How is the delivery price from Prep Center to the customer calculated? ==== ==== How is the delivery price from Prep Center to the customer calculated? ====
 The delivery price is calculated as follows: The delivery price is calculated as follows:
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-NOT_ELIGIBLE_FC_FOR_ITEM  - Amazon does not understand to which warehouse the product has to be sent. Try to send directly to Amazon.+NOT_ELIGIBLE_FC_FOR_ITEM  - Amazon does not understand which warehouse to send the product to. Try to send directly to Amazon.
  • en/faq.txt
  • Last modified: 2023/05/15 12:34
  • by artem