====== Removals & Returns. General customer settings ======

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>1.In order to display the agreements with customers regarding their returns, the general settings include fields **Return notes** and **Removal notes**. You can find the notes in the tab **Returns** in the menu **Settings** - **Companies**:
>>{{:ru:notes.png?direct&600|}}
>2. The information on returns indicated in the general settings will be displayed when they are processed by the Prep Center, depending on the return type. 
>**Removal notes** are displayed when processing FBA removals:
>>{{:ru:notes2.png?direct&600|}} 
>3. **Return notes** are displayed when processing FBM returns:
>>{{:ru:return_notes.png?direct&600|}}
>4. Additionally, the customer can leave instructions in the product card about what needs to be done with a particular product. Therefore, in the tab **Content** there is a field **[[https://wiki.ysell.pro/doku.php?id=en:guidance_for_returns|Guidance for returns]]**:
>>{{:ru:guidancecl.png?direct&600|}}
>5. The process instructions are also indicated in the removal-shipment in the field **FNSKU** (marked in the red box).
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