====== What to do if the client wants to cancel an order? ======
>**1.** It's possible to cancel the shipment of the order after the Prep Center started processing it but only before it has the **7.1.Order Shipped** [[https://wiki.ysell.pro/doku.php?id=en:orderdescription|status]]. Open the order and click the **Order Status** button:
>> {{:ru:ordcancel1.png?direct&600|}}
>**2.** Now, click on **Set order shipped**:
>> {{:ru:ordcancel2.png?direct&600|}}
>**3.** It's very important to leave a note explaining the reason for the cancellation ("no longer required to send" or "Amazon FBA storage full") in the "Add memo" field, at the bottom part of the page:
>> {{:ru:ordcancel3.png?direct&600|}}