====== Return processing ======

>Processing of customer returns is only possible if the product is included in the Prep Center database.

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>Go to **Orders** in the menu and select **Orders Return**.
>>{{:ru:preporderreturn_1.png?direct&800|}}

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<WRAP group>
<WRAP half column left>
>On the page there is a filter for searching for an order through the general database.
>{{:ru:preporderreturn1_2.png?direct&600|}}
>Start the search for the specified parameters by clicking **Search**. For information on filtered orders, see the **Orders** section. Click **View** to go to an order.
</WRAP>


<WRAP half column left>
>**Order number** - used for searching an order by its ID
>**Platform order id** - used for searching an order by its Amazon ID
>**Client** - used for searching an order by the clients name
>**Tracking number** - used for searching an order by the tracking number
>**Paypal** - used for searching and order by its Paypal transaction number
>**Buyer e - mail address** - used for searching an order by the email address
>**Buyer username on platform** - used for searching an order by the customers username on the platform
>**Shipping address city** - used for searching an order by the shipping city 
>**Shipping address postal code** - used for searching an order by the postal code
>**Status** - used for searching an order by its status
>**Product ID** - used for searching an order by Ysell product ID
>**Product Qty** - used for searching an order by the product quantity on the order
</WRAP>
</WRAP>

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>To transfer information about the return to a customer, click **Returns**. Specify the condition and quantity of products to be disposed of.
>>{{:ru:prepreturn_3.png?direct&600|}} {{:ru:returnprep_4.png?direct&600|}}