Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. ====== Return processing ====== >Processing of customer returns is only possible if the product is included in the Prep Center database. ---- >Go to **Orders** in the menu and select **Orders Return**. >>{{:ru:preporderreturn_1.png?direct&800|}} ---- <WRAP group> <WRAP half column left> >On the page there is a filter for searching for an order through the general database. >{{:ru:preporderreturn1_2.png?direct&600|}} >Start the search for the specified parameters by clicking **Search**. For information on filtered orders, see the **Orders** section. Click **View** to go to an order. </WRAP> <WRAP half column left> >**Order number** - used for searching an order by its ID >**Platform order id** - used for searching an order by its Amazon ID >**Client** - used for searching an order by the clients name >**Tracking number** - used for searching an order by the tracking number >**Paypal** - used for searching and order by its Paypal transaction number >**Buyer e - mail address** - used for searching an order by the email address >**Buyer username on platform** - used for searching an order by the customers username on the platform >**Shipping address city** - used for searching an order by the shipping city >**Shipping address postal code** - used for searching an order by the postal code >**Status** - used for searching an order by its status >**Product ID** - used for searching an order by Ysell product ID >**Product Qty** - used for searching an order by the product quantity on the order </WRAP> </WRAP> ---- >To transfer information about the return to a customer, click **Returns**. Specify the condition and quantity of products to be disposed of. >>{{:ru:prepreturn_3.png?direct&600|}} {{:ru:returnprep_4.png?direct&600|}} en/orderretunprep.txt Last modified: 2022/07/24 16:25by simon