Differences

This shows you the differences between two versions of the page.

--- en:polling [2021/11/10 11:49]
87.133.47.191
+++ en:polling [2022/04/12 13:51]
simon
@@ Line 1: / Line 1: @@
 ===== What to do if your order is in polling? =====
 ==== General information ====
-**Polling** is the order status //5.3. (Mark print error)//. It occurs when incorrect information about the delivery address in the //"Shipping info"// section placing an order was entered. As a result the prep center fails to generate shipping label to the carrier.\\
+**Polling** is the order status //5.3. (Mark print error)//. This occurs in case the delivery address in the //"Shipping info"// section was entered incorrectly. As a result, the prep center fails to generate a shipping label for the carrier.\\
-Information about all such orders is available at the **Dashboard** of the client in the **"Order count by status"** section:\\
+Information about those orders is available at the **Dashboard** of the client, in the **"Order count by status"** section:\\
 \\
 {{:ru:1поллинг.png?direct&600|}}\\
 ||
-**''!''**Besides, **with correctly configured notification**, You will receive email notifications.\\
+**''!''**Besides, **with correctly configured notification**, you will receive email notifications.\\
-For this specify your email in the field "Notify e-mail address for order polling" in the section "Address"  in company settings:\\
+For this, enter your email in the field "Notify e-mail address for order polling" in the section "Address", in the company settings:\\
 \\
 {{:ru:поллинг2.png?direct&600|}}\\
 {{:ru:поллинг3.png?direct&600|}}\\
 \\
-==== How to correct information in the order with polling ====
+==== How to correct the details in the order with the polling status ====
-  - To correct orders with polling choose orders in status //5.3. (Mark print error)// on the main page, **Dashboard**, of your company in the **"Order count by status"** section;\\ {{:ru:1поллинг.png?direct&600|}}\\ \\
+  - To correct those orders, choose orders in status //5.3. (Mark print error)//, on the **Dashboard** of your company in the **"Order count by status"** section;\\ {{:ru:1поллинг.png?direct&600|}}\\ \\
   - You can see all the orders with polling in the opened window. To edit a specific order click on the **"View"** button on the right end side of this order:\\ {{:ru:поллинг4.png?direct&600|}}\\ \\
   - On the order page click on the **"edit shipment address"** link in the informational error message:\\ {{:ru:поллинг5.png?direct&600|}} \\ \\
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 \\
       * After correcting the address click on the **"Save"** button to save all the changes. If all data are correct, the system will display a message stating that the changes have been successfully saved. As a result, the status of Your order will change to //5.1. Prepared on prep-center//:\\ {{:ru:поллинг_7.png?direct&600|}} {{:ru:поллинг8.png?direct&650|}}\\
+After the status of Your order has changed to 5.1. (Prepared on prep-center), you need to click on the "Reset in Status 3" button in the "Order contents" field. This is necessary in order for the warehouse to update the data on Your order and to re-print the label for it.\\ {{:en:поллинг10e.png?direct&600|}}
 ==== Additional functions ====