Differences

This shows you the differences between two versions of the page.

--- en:polling [2021/11/08 15:00]
195.189.234.36
+++ en:polling [2022/04/12 13:51]
simon
@@ Line 1: / Line 1: @@
-FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)//
+===== What to do if your order is in polling? =====
-===== What to do if Your order is in the polling? =====
 ==== General information ====
-**Polling** - is the order status //5.3. (Mark print error)//. It occurs when it was entered incorrect information about the delivery address in the //"Shipping info"// section placing an order. As a result, the prep-center fails to generate shipping label to the carrier.\\
+**Polling** is the order status //5.3. (Mark print error)//. This occurs in case the delivery address in the //"Shipping info"// section was entered incorrectly. As a result, the prep center fails to generate a shipping label for the carrier.\\
-Information about all such orders is available at **Dashboard** of the client, in the **"Order count by status"** section:\\
+Information about those orders is available at the **Dashboard** of the client, in the **"Order count by status"** section:\\
 \\
 {{:ru:1поллинг.png?direct&600|}}\\
 ||
-**''!''**Besides, **with correctly configured notification**, You will receive email notifications.\\
+**''!''**Besides, **with correctly configured notification**, you will receive email notifications.\\
-For this specify your email in the "Notify e-mail address for order polling" field in the "Address" section in company settings:\\
+For this, enter your email in the field "Notify e-mail address for order polling" in the section "Address", in the company settings:\\
 \\
 {{:ru:поллинг2.png?direct&600|}}\\
 {{:ru:поллинг3.png?direct&600|}}\\
 \\
-==== How to correct information in the order with the polling ====
+==== How to correct the details in the order with the polling status ====
-  - To correct orders with the polling choose orders in status //5.3. (Mark print error)// on the main page, **Dashboard**, of Your company in the **"Order count by status"** section;\\ {{:ru:1поллинг.png?direct&600|}}\\ \\
+  - To correct those orders, choose orders in status //5.3. (Mark print error)//, on the **Dashboard** of your company in the **"Order count by status"** section;\\ {{:ru:1поллинг.png?direct&600|}}\\ \\
-  - In the opened window, You can see all the orders with the polling. To edit a specific order, click on the **"View"** button opposite this order:\\ {{:ru:поллинг4.png?direct&600|}}\\ \\
+  - You can see all the orders with polling in the opened window. To edit a specific order click on the **"View"** button on the right end side of this order:\\ {{:ru:поллинг4.png?direct&600|}}\\ \\
-  - On the order page in the informational error message click on the **"edit shipment address"** link:\\ {{:ru:поллинг5.png?direct&600|}} \\ \\
+  - On the order page click on the **"edit shipment address"** link in the informational error message:\\ {{:ru:поллинг5.png?direct&600|}} \\ \\
-  - In the opened window, You can see the information and tools to correct data:\\ {{:ru:поллинг6.png?direct&600|}} \\ \\
+  - You can see the information and tools to correct data in the opened window:\\ {{:ru:поллинг6.png?direct&600|}} \\ \\
  \\
       * You can see the info message on the right side of the window, which is indicated the //reasons for polling//;
-      * Problem fields, in which incorrect data is indicated are highlighted below in red. To check and correct data, place the cursor into the highlighted red field and use one of the tools:\\
+      * Problem fields, in which incorrect data is indicated, are highlighted below in red. To check and correct data, place the cursor into the highlighted red field and use one of the tools:\\
 **Postdirect search** - postcode search service by name of the city/street;\\
 **Google search** - standard Google search service, that shows the correct name of the city/street;\\
@@ Line 27: / Line 25: @@
 \\
       * After correcting the address click on the **"Save"** button to save all the changes. If all data are correct, the system will display a message stating that the changes have been successfully saved. As a result, the status of Your order will change to //5.1. Prepared on prep-center//:\\ {{:ru:поллинг_7.png?direct&600|}} {{:ru:поллинг8.png?direct&650|}}\\
+After the status of Your order has changed to 5.1. (Prepared on prep-center), you need to click on the "Reset in Status 3" button in the "Order contents" field. This is necessary in order for the warehouse to update the data on Your order and to re-print the label for it.\\ {{:en:поллинг10e.png?direct&600|}}
 ==== Additional functions ====
 There are additional functions of the "Delivery address" field\\ {{:ru:поллинг9.png?direct&600|}}\\
-  - На практике случаются исключения, когда адрес клиентом внесен верно, но система перевозчика их не распознает. If you are sure of the correctness of the entered data, then check the box on the **"Force print"** field to transfer them to the carrier.\\ **''!''**It's important: Pay attention that this is a **paid feature**.
+  - In practice, there are exceptions when the client entered the address correctly, but the carrier's system doesn't recognize them. If you are sure of the correctness of the entered data, then check the box on the **"Force print"** field to transfer them to the carrier.\\ **''!''**It's important: Pay attention that this is a **paid feature**.
   - The **"Send email to client"** function provided for sending a letter to the client with a request to provide correct data.