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en:faq1 [2023/09/06 18:13] alekseyusik |
en:faq1 [2023/09/20 22:03] admin_5 |
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==== 4.4. Why wasn't my order shipped? ==== | ==== 4.4. Why wasn't my order shipped? ==== | ||
Please check the following conditions: | Please check the following conditions: | ||
- | 1) The product is in stock at this warehouse. | + | - The product is in stock at this warehouse. |
- | 2) The payment date is specified in the order. | + | |
- | 3) Order rules are properly configured (details in the guide: https:// | + | |
- | 4) Verify the order submission date (**" | + | |
==== 4.5. Where can I find the tracking number for my order? ==== | ==== 4.5. Where can I find the tracking number for my order? ==== | ||
The tracking number will be available once the order is shipped, and the order status changes to 7.1. **" | The tracking number will be available once the order is shipped, and the order status changes to 7.1. **" | ||
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==== 5.2. How do I instruct the warehouse to relabel FNSKU? ==== | ==== 5.2. How do I instruct the warehouse to relabel FNSKU? ==== | ||
If you need to relabel without sending, you should create a shipment with the **" | If you need to relabel without sending, you should create a shipment with the **" | ||
+ | ==== 5.3. What are the weight and size restrictions for boxes/ | ||
+ | Maximum shipment sizes for European Amazon: | ||
+ | - Amazon accepts boxes that do not exceed 63.5*63.5*63.5 cm and 23 kg. When shipping boxes weighing more than 15 kg, it's necessary to attach the 'Heavy Package' | ||
+ | - The pallet size limit is 80*120*180 cm (height 180 cm including pallet) and the maximum weight is 500 kg. | ||
===== 6. Interacting with the warehouse ===== | ===== 6. Interacting with the warehouse ===== | ||
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==== 8.2. Why isn't the removal shipment I created on Amazon showing in the system? | ==== 8.2. Why isn't the removal shipment I created on Amazon showing in the system? | ||
Check the integration with Amazon. If the connection is active, there' | Check the integration with Amazon. If the connection is active, there' | ||
- | 1. Go to the "Prep Client" | + | - Go to the "Prep Client" |
- | 2. Create a new shipment by clicking on **" | + | |
- | 3. Add the product that should come back to the warehouse as a return by clicking on **" | + | |
- | 4. Select the service for receiving the goods at the warehouse - **"FBA Removal processing and storage" | + | |
- | 5. Initiate the shipment by clicking on the **" | + | |
==== 8.3. When will my shipment/ | ==== 8.3. When will my shipment/ | ||
Make sure that your order/ | Make sure that your order/ | ||
Also, please note the following: | Also, please note the following: | ||
- | 1) For incoming packages, carriers often set a delivery date in advance, and your shipment might still be in transit to the warehouse. | + | - For incoming packages, carriers often set a delivery date in advance, and your shipment might still be in transit to the warehouse. |
- | 2) Orders are processed based on the specified shipping date (**" | + | |
- | 3) First, shipments for receiving goods are processed, followed by those for sending, and then info shipments and others in the order. | + | |
- | 4) Sending an order/ | + | |