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en:faq1 [2023/09/06 18:13] alekseyusik |
en:faq1 [2023/09/07 16:10] daniil_support [4.4. Why wasn't my order shipped?] |
==== 4.4. Why wasn't my order shipped? ==== | ==== 4.4. Why wasn't my order shipped? ==== |
Please check the following conditions: | Please check the following conditions: |
1) The product is in stock at this warehouse. | - The product is in stock at this warehouse. |
2) The payment date is specified in the order. | - The payment date is specified in the order. |
3) Order rules are properly configured (details in the guide: https://wiki.ysell.pro/doku.php?id=en:orderhand). | - Order rules are properly configured (details in the guide: https://wiki.ysell.pro/doku.php?id=en:orderhand). |
4) Verify the order submission date (**"Submit before" field**). | - Verify the order submission date (**"Submit before" field**). |
==== 4.5. Where can I find the tracking number for my order? ==== | ==== 4.5. Where can I find the tracking number for my order? ==== |
The tracking number will be available once the order is shipped, and the order status changes to 7.1. **"Shipped"**. It will be displayed in the **"Label tracking"** field. | The tracking number will be available once the order is shipped, and the order status changes to 7.1. **"Shipped"**. It will be displayed in the **"Label tracking"** field. |
==== 8.2. Why isn't the removal shipment I created on Amazon showing in the system? ==== | ==== 8.2. Why isn't the removal shipment I created on Amazon showing in the system? ==== |
Check the integration with Amazon. If the connection is active, there's a possibility that Amazon hasn't yet transferred information about your return to us. Amazon often provides information about Removal orders with a delay. If you urgently need to process a Removal shipment, you can create it manually. | Check the integration with Amazon. If the connection is active, there's a possibility that Amazon hasn't yet transferred information about your return to us. Amazon often provides information about Removal orders with a delay. If you urgently need to process a Removal shipment, you can create it manually. |
1. Go to the "Prep Client" - "Shipments section". | - Go to the "Prep Client" - "Shipments section". |
2. Create a new shipment by clicking on **"Create shipment"**. Fill in the information about the shipment to the warehouse (Shipment type - select Removal. Prep-Center - the name of the Prep Center that will handle the return.) | - Create a new shipment by clicking on **"Create shipment"**. Fill in the information about the shipment to the warehouse (Shipment type - select Removal. Prep-Center - the name of the Prep Center that will handle the return.) |
3. Add the product that should come back to the warehouse as a return by clicking on **"Product Search"**. | - Add the product that should come back to the warehouse as a return by clicking on **"Product Search"**. |
4. Select the service for receiving the goods at the warehouse - **"FBA Removal processing and storage"**. | - Select the service for receiving the goods at the warehouse - **"FBA Removal processing and storage"**. |
5. Initiate the shipment by clicking on the **"Send to prep"** tab. | - Initiate the shipment by clicking on the **"Send to prep"** tab. |
==== 8.3. When will my shipment/order be processed/shipped? ==== | ==== 8.3. When will my shipment/order be processed/shipped? ==== |
Make sure that your order/shipment has been transferred to the Prep Center. The Prep Center can see shipments with a status of **"Transfer"** and orders with a status of **5.1. "Prepared on Prep center"**. By checking the status of your shipment/order, you can determine at which processing stage it is (for more details about statuses, refer to https://wiki.ysell.pro/doku.php?id=en:shipmenstat and https://wiki.ysell.pro/doku.php?id=en:orderdescription). | Make sure that your order/shipment has been transferred to the Prep Center. The Prep Center can see shipments with a status of **"Transfer"** and orders with a status of **5.1. "Prepared on Prep center"**. By checking the status of your shipment/order, you can determine at which processing stage it is (for more details about statuses, refer to https://wiki.ysell.pro/doku.php?id=en:shipmenstat and https://wiki.ysell.pro/doku.php?id=en:orderdescription). |
Also, please note the following: | Also, please note the following: |
1) For incoming packages, carriers often set a delivery date in advance, and your shipment might still be in transit to the warehouse. | - For incoming packages, carriers often set a delivery date in advance, and your shipment might still be in transit to the warehouse. |
2) Orders are processed based on the specified shipping date (**"Submit before"**) in the order. | - Orders are processed based on the specified shipping date (**"Submit before"**) in the order. |
3) First, shipments for receiving goods are processed, followed by those for sending, and then info shipments and others in the order. | - First, shipments for receiving goods are processed, followed by those for sending, and then info shipments and others in the order. |
4) Sending an order/shipment is possible no earlier than 24 hours after the arrival of the goods at the warehouse. | - Sending an order/shipment is possible no earlier than 24 hours after the arrival of the goods at the warehouse. |
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