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Both sides previous revision Previous revision Next revision | Previous revision Last revision Both sides next revision | ||
en:faq1 [2023/09/06 18:00] alekseyusik |
en:faq1 [2023/09/07 16:10] daniil_support [4.4. Why wasn't my order shipped?] |
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==== 4.2. I attached shipping labels to the order; can the Prep Center see them? ==== | ==== 4.2. I attached shipping labels to the order; can the Prep Center see them? ==== | ||
Yes, the attached labels are visible on the warehouse side, but only if the following conditions were met: | Yes, the attached labels are visible on the warehouse side, but only if the following conditions were met: | ||
- | 1) The label was attached before the order was sent to the Prep Center, before reaching **status 5.1**. | + | - The label was attached before the order was sent to the Prep Center, before reaching **status 5.1**. |
- | 2) The order was marked as paid and was transferred to the Prep Center. | + | |
==== 4.3. How can I leave a note for the Prep Center in the order? ==== | ==== 4.3. How can I leave a note for the Prep Center in the order? ==== | ||
You can leave notes for the order in the "Send notify" | You can leave notes for the order in the "Send notify" | ||
==== 4.4. Why wasn't my order shipped? ==== | ==== 4.4. Why wasn't my order shipped? ==== | ||
Please check the following conditions: | Please check the following conditions: | ||
- | 1) The product is in stock at this warehouse. | + | - The product is in stock at this warehouse. |
- | 2) The payment date is specified in the order. | + | |
- | 3) Order rules are properly configured (details in the guide: https:// | + | |
- | 4) Verify the order submission date (**" | + | |
==== 4.5. Where can I find the tracking number for my order? ==== | ==== 4.5. Where can I find the tracking number for my order? ==== | ||
The tracking number will be available once the order is shipped, and the order status changes to 7.1. **" | The tracking number will be available once the order is shipped, and the order status changes to 7.1. **" | ||
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==== 8.2. Why isn't the removal shipment I created on Amazon showing in the system? | ==== 8.2. Why isn't the removal shipment I created on Amazon showing in the system? | ||
Check the integration with Amazon. If the connection is active, there' | Check the integration with Amazon. If the connection is active, there' | ||
- | 1. Go to the "Prep Client" | + | - Go to the "Prep Client" |
- | 2. Create a new shipment by clicking on **" | + | |
- | 3. Add the product that should come back to the warehouse as a return by clicking on **" | + | |
- | 4. Select the service for receiving the goods at the warehouse - **"FBA Removal processing and storage" | + | |
- | 5. Initiate the shipment by clicking on the **" | + | |
==== 8.3. When will my shipment/ | ==== 8.3. When will my shipment/ | ||
Make sure that your order/ | Make sure that your order/ | ||
Also, please note the following: | Also, please note the following: | ||
- | 1) For incoming packages, carriers often set a delivery date in advance, and your shipment might still be in transit to the warehouse. | + | - For incoming packages, carriers often set a delivery date in advance, and your shipment might still be in transit to the warehouse. |
- | 2) Orders are processed based on the specified shipping date (**" | + | |
- | 3) First, shipments for receiving goods are processed, followed by those for sending, and then info shipments and others in the order. | + | |
- | 4) Sending an order/ | + | |