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en:faq1 [2023/09/06 17:20] alekseyusik created |
en:faq1 [2023/09/07 16:09] daniil_support [4.4. Why wasn't my order shipped?] |
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==== 1.1. Why do I need an integration with a marketplace? | ==== 1.1. Why do I need an integration with a marketplace? | ||
There are numerous benefits of a marketplace integration, | There are numerous benefits of a marketplace integration, | ||
- | 1) Automatic creation of products/ | + | - Automatic creation of products/ |
- | 2) With the platform connection configured, FBM orders are imported into Ysell without your involvement. | + | |
Speaking of an Amazon integration, | Speaking of an Amazon integration, | ||
- | - Sending from the warehouse to Amazon. The integration allows you to create FBA shipments directly in Ysell, and to automatically acquire labels. | + | |
- | - Automatic transfering of " | + | - Automatic transfering of " |
==== 1.2. What is the address of your warehouse? ==== | ==== 1.2. What is the address of your warehouse? ==== | ||
You can always find the address of our warehouse on our website at https:// | You can always find the address of our warehouse on our website at https:// | ||
==== 1.3. What information is required to be specified on the item when sending it to the warehouse? ==== | ==== 1.3. What information is required to be specified on the item when sending it to the warehouse? ==== | ||
- | "Items intended for shipment to the warehouse must be properly labeled. If they are not, the warehouse will require more time to identify your product, and an additional fee will be added to the processing cost of the item. | + | Items intended for shipment to the warehouse must be properly labeled. If they are not, the warehouse will require more time to identify your product, and an additional fee will be added to the processing cost of the item. |
Learn more about the proper product labeling by following the link: https:// | Learn more about the proper product labeling by following the link: https:// | ||
Additionally, | Additionally, | ||
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==== 4.2. I attached shipping labels to the order; can the Prep Center see them? ==== | ==== 4.2. I attached shipping labels to the order; can the Prep Center see them? ==== | ||
Yes, the attached labels are visible on the warehouse side, but only if the following conditions were met: | Yes, the attached labels are visible on the warehouse side, but only if the following conditions were met: | ||
- | 1) The label was attached before the order was sent to the Prep Center, before reaching **status 5.1**. | + | - The label was attached before the order was sent to the Prep Center, before reaching **status 5.1**. |
- | 2) The order was marked as paid and was transferred to the Prep Center. | + | |
==== 4.3. How can I leave a note for the Prep Center in the order? ==== | ==== 4.3. How can I leave a note for the Prep Center in the order? ==== | ||
You can leave notes for the order in the "Send notify" | You can leave notes for the order in the "Send notify" | ||
==== 4.4. Why wasn't my order shipped? ==== | ==== 4.4. Why wasn't my order shipped? ==== | ||
Please check the following conditions: | Please check the following conditions: | ||
- | 1) The product is in stock at this warehouse. | + | - 1) The product is in stock at this warehouse. |
- | 2) The payment date is specified in the order. | + | |
- | 3) Order rules are properly configured (details in the guide: https:// | + | |
- | 4) Verify the order submission date (**" | + | |
==== 4.5. Where can I find the tracking number for my order? ==== | ==== 4.5. Where can I find the tracking number for my order? ==== | ||
The tracking number will be available once the order is shipped, and the order status changes to 7.1. **" | The tracking number will be available once the order is shipped, and the order status changes to 7.1. **" | ||
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==== 8.2. Why isn't the removal shipment I created on Amazon showing in the system? | ==== 8.2. Why isn't the removal shipment I created on Amazon showing in the system? | ||
Check the integration with Amazon. If the connection is active, there' | Check the integration with Amazon. If the connection is active, there' | ||
- | 1. Go to the "Prep Client" | + | - Go to the "Prep Client" |
- | 2. Create a new shipment by clicking on **" | + | |
- | 3. Add the product that should come back to the warehouse as a return by clicking on **" | + | |
- | 4. Select the service for receiving the goods at the warehouse - **"FBA Removal processing and storage" | + | |
- | 5. Initiate the shipment by clicking on the **" | + | |
==== 8.3. When will my shipment/ | ==== 8.3. When will my shipment/ | ||
Make sure that your order/ | Make sure that your order/ | ||
Also, please note the following: | Also, please note the following: | ||
- | 1) For incoming packages, carriers often set a delivery date in advance, and your shipment might still be in transit to the warehouse. | + | - For incoming packages, carriers often set a delivery date in advance, and your shipment might still be in transit to the warehouse. |
- | 2) Orders are processed based on the specified shipping date (**" | + | |
- | 3) First, shipments for receiving goods are processed, followed by those for sending, and then info shipments and others in the order. | + | |
- | 4) Sending an order/ | + | |