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en:faq [2022/05/09 14:50] vasily [Название компании] |
en:faq [2022/05/13 19:18] simon |
FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)// | |
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====== Frequently Asked Questions ====== | ====== Frequently Asked Questions ====== |
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This section contains most frequent questions, suggested answers might help you to solve problems more quickly. | This section contains the most frequently asked questions. The suggested answers might help you to efficiently solve your problems. |
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===== Start working with Prep Center ===== | ===== Start working with Prep Center ===== |
==== What are the benefits of outsourcing? ==== | ==== What are the benefits of outsourcing? ==== |
Outsourcing your logistics you save on the warehouse maintenance costs, the rental costs as well as materials and staff training costs. The fulfillment company offers a complete solution for all aspects of order processing. Furthermore, you will save time for organization of all processes and can commit yourself to development of your company or brand. | If you decide on outsourcing your logistics, you'll save the warehouse maintenance costs, rental costs as well as material and staff training costs. The fulfilment company offers a complete solution for every aspect of order processing. Furthermore, you will save time and can commit yourself to the development of your company or brand. |
==== What are the obligations of the client and the Prep Center for the receipt / shipment of goods? ==== | ==== What are the obligations of the client and the prep center for the receipt / shipment of goods? ==== |
I The client instructs and the Prep Center undertakes to carry out the following operations with the client's goods in the warehouse of the Prep Center: | I The client instructs and the prep center undertakes to carry out the following operations with the client's goods in the warehouse of the prep center: |
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1. Acceptance of the client's goods in the warehouse of the Prep Center; | 1. Acceptance of the client's goods in the warehouse of the Prep Center; |
>{{:ru:companyname3.png?direct&400|}} | >{{:ru:companyname3.png?direct&400|}} |
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===== Шипменты ===== | ===== Shipments ===== |
==== Как отредактировать количество, услугу в шипменте? ==== | ==== How to change services or their number in a shipment? ==== |
>Если вы хотите внести изменения в шипмент после отправки на преп центр, вам надо сначала его отозвать. | If you want to change shipment after sending it to Prep Center you have to recall it and delete the FBA plan (if available). |
>>{{:ru:screenshot_424.png?direct&600|}} | >>{{:ru:screenshot_424.png?direct&600|}} |
>После этого вы можете внести изменения и снова отправить его на преп центр. | Upon this you will be able to change the content of the shipment and send it to Prep Center again. |
===== Отчеты ===== | ===== Reports ===== |
| [[en:invoice|Learn more about the invoice decryption here]]. |
===== API ===== | ===== API ===== |
| [[en:api_start|Learn more about Application Programming Interface settings here.]] |
| ===== Email notifications set-up ===== |
| [[en:mail|Learn more how to set up email notifications with and from Ysell here]]. |
| ====== Known Bugs ====== |
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===== Настройка почты ===== | Sku already exists - appears if you try to add listing with SKU that already exists in the system. Go to Products and choose SKU for search products then [[en:transfer_amazon_listing|transfer]] the proper SKU to the respective product. |
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====== Известные ошибки ====== | |
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>Ошибка Sku already exists - возникает при попытке добавить листинг с уже существующим в системе SKU. Произведите поиск продуктов по SKU, и [[ru:transfer_amazon_listing|перенесите]] его SKU на нужный продукт. | |
>>{{:ru:skuexist.png?nolink&400|}} {{:ru:filt.png?nolink&400|}} | >>{{:ru:skuexist.png?nolink&400|}} {{:ru:filt.png?nolink&400|}} |
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>Ошибка Not_in_product_catalog продукта не в каталоге - открыть кейс занести продукт в каталог 2. Создать на асц фба шипмент, занести туда товар | Not_in_product_catalog - product does not exist in catalogue. Proceed as follows: 1) open the case and add the product to catalogue; 2) create an FBA shipment in Amazon Seller Central and add the product to this shipment. |
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>Ошибка EXTERNAL_ID_MAPS_MULTIPLE_IAIDS_FOR_EXISTING_MAP. - Товар имеет новый FNSKU и больше может быть размещен под существующим. | EXTERNAL_ID_MAPS_MULTIPLE_IAIDS_FOR_EXISTING_MAP. - The product has a new FNSKU and it cannot be added to the old one anymore. |
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>Ошибка NOT_ELIGIBLE_FC_FOR_ITEM - Амазон не понимает на какой склад отправить товар. Нужно попробовать на Амз напрямую | NOT_ELIGIBLE_FC_FOR_ITEM - Amazon does not understand to which warehouse the product has to be sent. Try to send directly to Amazon. |