Both sides previous revision
Previous revision
Next revision
|
Previous revision
Next revision
Both sides next revision
|
en:removals [2022/05/04 16:05] artem |
en:removals [2022/07/05 16:39] artem |
| ====== Removals FBA Removals processing ====== |
| |
====== Processing FBA removals from the Prep Сenter's side ====== | >Prep client Ysell.pro collects data of created or uploaded by integration through MWS shipments with Removal type. You can initiate searching shipments by few criterias: tracking number, shipment ID on the system or Removal Order ID created by Amazon. |
| |
<WRAP round info 50%> | ===== Searching a shipment with Removal type ===== |
Removals are processed only if the customer has an integration with Amazon. | |
| >Go to menu - Prep Center. Click Removals |
| >>{{:ru:removals_prep1.png?direct&1000|}} |
| |
| ---- |
| |
| <WRAP group> |
| <WRAP half column left> |
| >{{:ru:removals_prep2.png?direct600|}} |
</WRAP> | </WRAP> |
| |
===== Client actions and system settings (informational) ===== | <WRAP half column left> |
* The client creates all removals exclusively in the Amazon system. In this case, the client must input the address of the Prep Сenter according to the following template:\\ | > |
Fulfillment-BOX (Company Name) (**''!''** It is very important that the client indicates **the name of his company** in brackets) \\ Walter-Geerdes-Str. 14th\\ 28307 Bremen\\Germany\\ Phone: +49 421 668 9414 0\\ Mail: info@fulfillment-box.de\\ \\ | >**Request/search a removal shipment from the client** - Used for searching for Removals from Amazon by known parameters |
| > |
| >**Shipment Num** - ID of a shipment with Removal type |
| > |
| >**Removal Order ID** - Removal ID assigned by Amazon |
| > |
| >**Request** - Used for downloading shipments with Removal type to the Prep Center |
| > |
| >**Search** - Used for searching for Removal shipments by connected to the Prep Center clients |
| </WRAP> |
| </WRAP> |
| |
* In order to view the list of removals, you need to go to the "FBA" → **"FBA removal"** tab. Amazon assigns a "Removal order ID" to the removal order, which gets automatically transferred to Ysell. | ---- |
>>{{:ru:remov1.png?direct&400|}} {{:ru:remov2.png?direct&700|}} | |
>3. Due to the fact that **Amazon sends removal orders in batches**, several shipments will be assigned to one Removal order ID in the Ysell system: | |
>>{{:ru:remov3.png?direct&600|}} | |
>4. Such shipments are also available on the "Prep Client" → "Shipments" tab, by filter **"Removal"** in the "Shipment type" column: | |
>>{{:ru:remov5.png?direct&600|}} | |
>5. In each "Removal" shipment, on the "Products" tab, information about the product name, its ID, ASIN, FNSKU, and quantity is available. On the "Tracking" tab is a **tracking number** required by the Prep center: | |
>>{{:ru:remov7.png?direct&500|}} {{:ru:remov8.png?direct&700|}} | |
>6. In the product card, the client can leave instructions on what needs to be done with the returned product. To do this, fill in the **"Guidance for returns"** field on the "Content" tab: | |
>>{{:ru:guidancecl.png?direct&400|}} | |
| |
===== Actions of the prep-center for processing removals ===== | >Initiate removal searching by known parameters. For instance, by scanning tracking number of a parcel on **Tracking Num** field. Clicking **Request**, initiate downloading the shipment from client. |
| |
>1. After receiving the parcel, the Prep center scans it by the tracking number and receives information on the shipment with a removal: | ---- |
>>{{:ru:remov9.png?direct&600|}} | |
>2. To process the removal, click on the ** edit icon ** on the right in the shipment line: | >If the shipment is found, system will notify about succesful load to the Prep Center. To start processing it go to hyperlink with a shipment number or click **View** on Removal shipments section |
>>{{:ru:remov10.png?direct&600|}} | >>{{:ru:newrem_3.png?direct&1000|}} |
>3. When processing a removal, you need to change its status from "Transfer" to "Processing": | |
>>{{:ru:remov11.png?direct&600|}}\\ | |
>4. If the client left instructions on the product card indicating what to do with the product, the Prep center will be able to see them in the field with FNSKU: | |
>>{{:ru:guidance.png?direct&600|}} | |
>5. While processing the removal from the Prep centers side, in the "Services" field, indicate what services were provided, then click on the icon with a floppy disk to save: | |
>>{{:ru:services.png?direct&600|}} | |
>6. After completing the removal's processing, you need to change its status from "Processing" to "Pay". In this case, a list of services provided by the prep center will appear on the client's side, and their cost will be displayed on the "Cost" tab: | |
>>{{:ru:paycl.png?direct&600|}} {{:ru:payclcost.png?direct&600|}} | |
| |
---- | ---- |
| |
==== Processing of goods returned by the customer ==== | >Go to a shipment processing. Quantity of goods is indicated on body of the shipment. Clicking the shipment status change the status to Processing. |
>1. Products that are considered used (were used by the customer) come with an **LPN**. By scanning the LPN number, you can see the order number, as well as the reason for the return. | >>{{:ru:newremovals_4.png?1000|}} |
>>{{:ru:lpn.png?direct&600|}} | |
>2. When processing such returns, it is necessary to indicate the service of the prep center as "Return-...": | |
>>{{:ru:lpn2.png?direct&600|}} | |
>3. Also, the Prep center indicates the status of the goods that have arrived. If the item arrives in a maintained condition, a [[en:relrem|copy]] associated with the main item is created, indicating the condition of the product. This information will be available by clicking the "Relations" button: | |
>>{{:ru:relations.png?direct&600|}} | |
| |
| ---- |
| |
| >By clicking **+** icon go to adding services on loaded shipment. If a client indicated [[en:guidance_for_returns|instructions for working with returns]] they will be shown on the position that is being processed. |
| >>{{:ru:newremovals_5.png?direct&1000|}} |
| |
| ---- |
| |
| >Specify a service that is need to be added. When service is selected indicate quantity of it on the QTY field. By clicking **+LPN code** you can add LPN number for each unit of received product. Save entered data by clicking floppy icon. |
| >**FBA removal processing and storage** - processing and allocating product to the warehouse |
| >**FBA removal product disposal** - product disposing |
| >**Return processing and storage** - processing and allocating goods that were sent back from a costumer (return) |
| >>{{:ru:amzrem1.png?direct&600|}} {{:ru:remnew_6.png?direct&600|}} |
| |
| ---- |
| |
| >To simplify the process of receiving and allocating processed goods to stockplaces, print and stick a carton with special labels. Add a service and quantity of processed goods. Clicking QTY icon indicate quantity of goods, download a label and stick the label to the carton |
| >>{{:ru:removals_prep13.png?direct&600|}} {{:ru:removals_pprep14.png?direct&600|}} |
| |
| ---- |
| |
| >To add goods to the warehouse through shipment page, set the value "0" on **Processed QTY** column and then click "+stock". Indicate a name of the warehouse, of the stockplace where product should be added. Specify dimensions of a package with the product on Unit package dimension section. |
| >>{{:ru:amzremo_8.png?direct&600|}} {{:ru:amzremovals_9.png?direct&600|}} |
| |
| ---- |
| |
| >Для того, чтобы сообщить количество товара, принятого к утилизации, выберите услугу **Product Disposal** и укажите количество товара к утилизации. To indicate quantity of products that will be disposed select **Product Disposal** and specify quantity of goods to disposal. |
| >>{{:ru:amazonrem_10.png?direct&1000|}} |
| |
| ---- |
| |
| >Clicking **Relations** you'll see the information about previously added conditions of the product. If the product should be added as used, [[en:copyid|add a copy of the product with another condition]] |
| >>{{:ru:amazpapaz_10.png?direct&600|}} {{:ru:amazonrem_12.png?direct&600|}} |
| |
| |