Differences

This shows you the differences between two versions of the page.

--- en:ordershipeed [2021/12/09 10:14]
87.132.245.114
+++ en:ordershipeed [2022/04/10 10:40]
simon
@@ Line 1: / Line 1: @@
-====== What to do if the client wants to cancel an order? ======
+====== What to do if the client wants to cancel an order ======
->**1.** It's possible to cancel the shipment of the order after the Prep Center started processing it, only before it has the **7.1.Order Shipped** [[https://wiki.ysell.pro/doku.php?id=en:orderdescription|status]]. Open the order and click on the "Order Status" button:
+>**1.** It's possible to cancel the shipment of the order after the Prep Center started processing it but only before it has the **7.1.Order Shipped** [[https://wiki.ysell.pro/doku.php?id=en:orderdescription|status]]. Open the order and click the **Order Status** button:
 >> {{:ru:ordcancel1.png?direct&600|}}
->**2.** Click on the "Set order shipped" button on the opened window:
+>**2.** Now, click on **Set order shipped**:
 >> {{:ru:ordcancel2.png?direct&600|}}
->**3.** It is very important to leave a note with the reason for the cancellation (for example, "no longer required to send" or "Amazon FBA storage full") on the "Add memo" field at the bottom part of the page:
+>**3.** It's very important to leave a note explaining the reason for the cancellation ("no longer required to send" or "Amazon FBA storage full") in the "Add memo" field, at the bottom part of the page:
 >> {{:ru:ordcancel3.png?direct&600|}}