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en:faq [2022/05/09 15:12] vasily [Reports] |
en:faq [2022/06/27 20:10] simon |
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- | FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)// | ||
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====== | ====== | ||
- | This section contains most frequent | + | This section contains |
===== Start working with Prep Center ===== | ===== Start working with Prep Center ===== | ||
==== What are the benefits of outsourcing? | ==== What are the benefits of outsourcing? | ||
- | Outsourcing | + | Choosing to outsource |
- | ==== What are the obligations of the client and the Prep Center | + | ==== What are the obligations of the client and the prep center |
- | I The client instructs | + | I The customer orders |
- | 1. Acceptance | + | 1. Receipt |
- | 2. Shipping | + | 2. Shipment of the customer's goods from the Prep Center warehouse; |
- | 3. Unloading and loading | + | 3. Unloading and loading |
- | 4. After client's consent, to carry out a different | + | 4. Upon the customer's consent, to apply a different |
- | 5. If necessary, | + | 5. If necessary, |
- | II The Prep Center provides the above-mentioned | + | II The Prep Center provides the above services |
- | III Tariffs | + | III The rates for the Prep Center |
==== What do you need to get started? ==== | ==== What do you need to get started? ==== | ||
- | You need to provide your email address to which we will send an email with access to your personal account. | + | You will need to provide your email address to which we will send an email with access to your personal account. |
==== Is there a subscription fee? ==== | ==== Is there a subscription fee? ==== | ||
- | No, you pay only for the services carried out. The subscription fee depends on the plan you have selected. Only the Basic plan is free of charge. This plan provides the basic functions that are necessary to work with the Prep Center. | + | No, you only pay for the services carried out. The subscription fee depends on the plan you have selected. Only the Basic plan is free of charge. This plan provides the basic functions that are necessary to work with the Prep Center. |
==== If we want to connect our online shop via Wix, do you offer that? ==== | ==== If we want to connect our online shop via Wix, do you offer that? ==== | ||
Yes, this is also possible as a service included in the YSell API tarif. It is desirable that you have a programmer on your end who can accompany the connection process. | Yes, this is also possible as a service included in the YSell API tarif. It is desirable that you have a programmer on your end who can accompany the connection process. | ||
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We accept your goods on the day of their arrival. Please take into account that delivered goods must be labeled correctly. | We accept your goods on the day of their arrival. Please take into account that delivered goods must be labeled correctly. | ||
==== Do I have to notify the warehouse in writing of the delivered goods? ==== | ==== Do I have to notify the warehouse in writing of the delivered goods? ==== | ||
- | No, you do not need to notify us of the incoming goods. | + | No, you do not need to notify us of the incoming goods. If your goods arrive as transit cargo, let the warehouse know in advance. An exception is when your goods arrive on pallets, as the pallet warehouse has a different address. |
==== Can you arrange deliveries within the EU and Switzerland? | ==== Can you arrange deliveries within the EU and Switzerland? | ||
Yes, we ship throughout Europe including Switzerland. | Yes, we ship throughout Europe including Switzerland. | ||
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The warehouse is insured and theft-proof: | The warehouse is insured and theft-proof: | ||
==== Is it necessary to use barcodes on my items? ==== | ==== Is it necessary to use barcodes on my items? ==== | ||
- | Yes, barcodes are urgently required. We use these codes during the shipping process to avoid mistakes. If you do not have the possibility to supply your goods with barcodes, we can take care of it for additional costs. All goods we accept from you must be clearly | + | Yes, barcodes are urgently required. We use these codes during the shipping process to avoid mistakes. If you do not have the possibility to supply your goods with barcodes, we can take care of it for additional costs. All goods that we accept from you must be clearly |
===== Orders ===== | ===== Orders ===== | ||
- | ==== Is there any chance to send orders | + | ==== Is there any chance to send orders |
- | Yes, this is possible if you will create an order for them to be shipped by 14:00 and coordinate it with the Prep Center. Then your goods will be shipped on the same day. The price for this service is EUR 0.50 per item added to the prices of standart services. For more infos on this service please see [[en: | + | Yes, this is possible if you will create an order for them to be shipped by 14:00 and coordinate it with the Prep Center. Then your goods will be shipped on the same day. The price for this service is EUR 0.50 per item added to the prices of standart services. For more infos on this service please see [[en: |
==== Сan I provide you with my packaging for orders? ==== | ==== Сan I provide you with my packaging for orders? ==== | ||
Yes, we are happy to use your packaging. | Yes, we are happy to use your packaging. | ||
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● Manual import | ● Manual import | ||
- | ==== Why the Prep Center | + | ==== Why does the Prep Center not see my orders? ==== |
- | Orders in status 1-3 are not visible to the Prep Center. Only after the order changes to status 3 - paid, Ysell will send the order to the Prep Center. At the Prep Center, the program checks the availability of goods, reserves them, and the order automatically becomes | + | Orders in status 1-3 are not visible to the Prep Center. Only after the order changes to status 3 - paid, Ysell will send the order to the Prep Center. At the Prep Center, the program checks the availability of goods, reserves them, and the order automatically becomes status 5.1. Orders in this status are visible to the Prep Center. Learn more about order status [[en: |
===== Sending & Delivery ===== | ===== Sending & Delivery ===== | ||
==== Can you arrange a delivery abroad? ==== | ==== Can you arrange a delivery abroad? ==== | ||
- | Yes, we make deliveries worldwide. | + | Yes, we arrange |
==== How is the delivery price from Prep Center to the customer calculated? ==== | ==== How is the delivery price from Prep Center to the customer calculated? ==== | ||
The delivery price is calculated as follows: | The delivery price is calculated as follows: | ||
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Upon this you will be able to change the content of the shipment and send it to Prep Center again. | Upon this you will be able to change the content of the shipment and send it to Prep Center again. | ||
===== Reports ===== | ===== Reports ===== | ||
- | [[en: | + | [[en: |
===== API ===== | ===== API ===== | ||
+ | [[en: | ||
+ | ===== Email notifications set-up ===== | ||
+ | [[en: | ||
+ | ====== Known Bugs ====== | ||
- | ===== Настройка почты ===== | + | Sku already exists - appears if you try to add listing with SKU that already exists in the system. Go to Products and choose |
- | + | ||
- | ====== Известные ошибки ====== | + | |
- | + | ||
- | > | + | |
>> | >> | ||
---- | ---- | ||
- | > | + | Not_in_product_catalog - product does not exist in catalogue. Proceed as follows: 1) open the case and add the product to catalogue; |
---- | ---- | ||
- | > | + | EXTERNAL_ID_MAPS_MULTIPLE_IAIDS_FOR_EXISTING_MAP. |
---- | ---- | ||
- | > | + | NOT_ELIGIBLE_FC_FOR_ITEM |