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--- en:faq [2022/05/09 13:01]
vasily [Название клиента]
+++ en:faq [2022/05/13 19:18]
simon
@@ Line 1: / Line 1: @@
-FIXME **This page is not fully translated, yet. Please help completing the translation.**\\ //(remove this paragraph once the translation is finished)//
 ======  Frequently Asked Questions ======
-This section contains most frequent questions, suggested answers might help you to solve problems more quickly.
+This section contains the most frequently asked questions. The suggested answers might help you to efficiently solve your problems.
 ===== Start working with Prep Center =====
 ==== What are the benefits of outsourcing? ====
-Outsourcing your logistics you save on the warehouse maintenance costs, the rental costs as well as materials and staff training costs. The fulfillment company offers a complete solution for all aspects of order processing. Furthermore, you will save time for organization of all processes and can commit yourself to development of your company or brand.
+If you decide on outsourcing your logistics, you'll save the warehouse maintenance costs, rental costs as well as material and staff training costs. The fulfilment company offers a complete solution for every aspect of order processing. Furthermore, you will save time and can commit yourself to the development of your company or brand.
-==== What are the obligations of the client and the Prep Center for the receipt / shipment of goods? ====
+==== What are the obligations of the client and the prep center for the receipt / shipment of goods? ====
-I The client instructs and the Prep Center undertakes to carry out the following operations with the client's goods in the warehouse of the Prep Center:
+I The client instructs and the prep center undertakes to carry out the following operations with the client's goods in the warehouse of the prep center:
 . Acceptance of the client's goods in the warehouse of the Prep Center;
@@ Line 147: / Line 145: @@
 ==== Client Name ====
->Перейдите в настройки сайта Ysell Settings. Нажмите на Edit в строке COMPANY_NAME. Введите название компании, и сохраните его. Данная настройка изменяет название компании в системе (при этом, обновляется имя компании в шапке сайта)
+Go to Ysell Settings. Press Edit in the field COMPANY_NAME. Enter the company name and press Save. This setting changes the company name in the system and at the same time in the header.
 >{{:ru:companyname1.jpg?direct&600|}}
-==== Название компании ====
+==== Company name ====
->Перейдите в настройки сайта settings-Companies. Измените название компании (под каким именем его видит преп-центр, какая компания указывается на лейблах) в строке Company name. Сохраните изменения.
+Go to Settings-Companies. Change the company name (the name how it is shown for the Prep Center and how it should be indicated on lables) in the field Company name. Press Save to save changes.
 >{{:ru:companyname3.png?direct&400|}}
-===== Шипменты =====
+===== Shipments =====
-==== Как отредактировать количество, услугу в шипменте? ====
+==== How to change services or their number in a shipment? ====
->Если вы хотите внести изменения в шипмент после отправки на преп центр, вам надо сначала его отозвать.
+If you want to change shipment after sending it to Prep Center you have to recall it and delete the FBA plan (if available).
 >>{{:ru:screenshot_424.png?direct&600|}}
->После этого вы можете внести изменения и снова отправить его на преп центр.
+Upon this you will be able to change the content of the shipment and send it to Prep Center again.
-===== Отчеты =====
+===== Reports =====
+[[en:invoice|Learn more about the invoice decryption here]].
 ===== API =====
+[[en:api_start|Learn more about Application Programming Interface settings here.]]
+===== Email notifications set-up =====
+[[en:mail|Learn more how to set up email notifications with and from Ysell here]].
+====== Known Bugs ======
-===== Настройка почты =====
+Sku already exists - appears if you try to add listing with SKU that already exists in the system. Go to Products and choose SKU for search products then [[en:transfer_amazon_listing|transfer]] the proper SKU to the respective product.
-====== Известные ошибки ======
->Ошибка Sku already exists - возникает при попытке добавить листинг с уже существующим в системе SKU. Произведите поиск продуктов по SKU, и [[ru:transfer_amazon_listing|перенесите]] его SKU на нужный продукт.
 >>{{:ru:skuexist.png?nolink&400|}} {{:ru:filt.png?nolink&400|}}
 ----
->Ошибка Not_in_product_catalog продукта не в каталоге - открыть кейс занести продукт в каталог 2. Создать на асц фба шипмент, занести туда товар
+Not_in_product_catalog - product does not exist in catalogue. Proceed as follows: 1) open the case and add the product to catalogue; 2) create an FBA shipment in Amazon Seller Central and add the product to this shipment.
 ----
->Ошибка  EXTERNAL_ID_MAPS_MULTIPLE_IAIDS_FOR_EXISTING_MAP.  - Товар имеет новый FNSKU и больше может быть размещен под существующим.
+EXTERNAL_ID_MAPS_MULTIPLE_IAIDS_FOR_EXISTING_MAP.  - The product has a new FNSKU and it cannot be added to the old one anymore.
 ----
->Ошибка  NOT_ELIGIBLE_FC_FOR_ITEM  - Амазон не понимает на какой склад отправить товар. Нужно попробовать на Амз напрямую
+NOT_ELIGIBLE_FC_FOR_ITEM  - Amazon does not understand to which warehouse the product has to be sent. Try to send directly to Amazon.